Information Technology Technical Support

As people increasingly move across channels and platforms, Kantar Media’s data and audience measurement, targeting, analytics and advertising intelligence services unlock insights to inform powerful decision-making.

Working with panel and first-party data in over 80 countries, we have the world’s fastest growing cross-media measurement footprint, underpinned by versatility, scale, technology and expertise, to drive long-term business growth for our clients and partners.

Job Title: Infrastructure & Service Operations Lead

Location: Grays Inn Road & Hanger Lane, London

Work pattern: Full time/Permanent/Office based

#LI-Hybrid #LI-EH2 #LI-KantarMedia

This is a full-time permanent position, based in our London office. We operate on a hybrid working arrangement and require a minimum of 2 days in the office. We welcome all applications from those with the legal right to live and work permanently in the UK, without requiring VISA sponsorship now or in the future.

Role Description:

Reporting into the Head of Infrastructure & Service Delivery, Media are hiring a talented Infrastructure & Service Operations leader to act as the Lead for the UK Media business. The goal of this initiative is to establish a Media in-house service that will provide Outstanding user experience for the UK Staff as well as making sure the infrastructure governance and assurance, processes & Guidelines are operated effectively across the UK.

Key Outcomes

• Vision to lead Infrastructure & Service Operations department For the UK that will assure and ensure agreed levels of service delivery across TS 24x7x365.
• Delivery of a robust operations service, ensuring the continued safety of colleagues & clients
• Ensure that Security policies and guidelines are applied to all services and adhered to. (This includes but not limited to Patching, Security tooling, Vulnerabilities)
• Ensure The Engineers on site provide high level of Service for Clients & Employees
• Overseeing the capability and performance levels needed to build and support best in class Service Operations team, on premise.
• Work closely with the Global infrastructure team as well as the Global Service desk teams to create a well-established bond between teams.

Key Responsibilities

• Reporting into Head of Infrastructure & Service Delivery
• Liaising with Media Global Service Desk team as well as any Possible 3rd party Service teams.
• Liaising with the Media Global Infrastructure Service leads to Support on site.
• Ensure that the Media technical vision and strategy can be applied to Media Infrastructure and all environments are user friendly, supportable, secure and cost effective.
• tracking and improving operational metrics for all IT services in UK (Service and infra) as part of comprehensive service delivery, not just technical solutions. Enabling reporting on operational performance at the most senior levels in the organisation.
• End to end responsibility for all technology functions, including infrastructure, systems, and end-user support.
• Ensure UK Device procurement and stock levels are managed efficiently

Key Capabilities:

• Proven experience deploying and managing End user Compute (Includes but not limited to Laptop set up).
• Proven experience deploying and managing HCI solutions, ideally Nutanix (Includes but not limited to Racking/Stacking Monitoring alerts)
• Confident to Follow Guidance from Global networks teams to provide Hands and eyes Engineers for Network devices support
• Managing a Team of onsite Engineers to support with on prem activities
• Track record of developing and maintaining relationships with face-to-face Employees as well as a team of support engineers Internal & External
• Procurement and stock Level management for All end user compute & Infrastructure within the UK (including but not limited to, Mobiles, headphones, Laptops, Simcards)
• Ability to work effectively within a global matrix organization, build and maintain relationships at all levels (incl. Board and senior management), and build consensus across functions.
• Growth mindset, a who is passionate about staying at the forefront of technology Service and contribute to the Global Teams vision.

Our offer

At Kantar we have an integrated way of rewarding our people based around a simple, clear, and consistent set of principles. Our approach helps to ensure we are market competitive and to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.

We go beyond the obvious, using intelligence, passion, and creativity to inspire new thinking and shape the world we live in. Apply for a career that’s out of the ordinary and join us.

We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted, and are allowed to flourish in a space where their mental health and wellbeing is taken into consideration. We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes.

At Kantar, the diversity of our employees provides a richer environment for our employees and broader depth and breadth of thinking for our clients. Kantar is committed to inclusion and diversity; therefore, we welcome applications from all sections of society and do not discriminate because of age, race, religion, gender, pregnancy, sexual orientation, gender identity, disability, marital status, or any other legally protected characteristics.

Privacy and Legal Statement

PRIVACY DISCLOSURE: Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by The Kantar Group Limited (“Kantar”). Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager(s) and for consideration for potential future opportunities by Kantar and its affiliate Kantar group companies. For full details of our privacy policy please visit www.kantar.com