Infrastructure Cloud Support

About CLS:

CLS is the trusted party at the centre of the global FX ecosystem. Utilized by thousands of counterparties, CLS makes FX safer, smoother and more cost effective. Trillions of dollars’ worth of currency flows through our systems each day.

Created by the market for the market, our unrivalled global settlement infrastructure reduces systemic risk and provides standardization for participants in many of the world’s most actively traded currencies. We deliver huge efficiencies and savings for our clients: in fact, our approach to multilateral netting shrinks funding requirements by over 96% on average, so clients can put their capital and resources to better use.

CLS products are designed to enable clients to manage risk most effectively across the full FX lifecycle – whether through more efficient processing tools or market intelligence derived from the largest single source of FX executed data available to the market.

Our ambition to make a positive difference starts with our people. Our values underpin everything that we do at CLS and define our working environment:

• Pivotal purpose
• Trusted guardian
• Targeted innovation
• Facilitate connections
• Delivering excellence
• Inclusive culture

Job Information:

Functional Title - Assistant Vice President, Infrastructure Cloud Support

Department - Technology

Corporate Level - Assistant Vice President

Report to – Director, Infrastructure Platform Operations

Location – London, UK Hybrid

Job purpose

Reporting into the Head of Cloud and Automation; This role is supporting the AWS Public cloud infrastructure and implementation of Infrastructure as Code using Terraform. The role will work closely with the SRE and Engineering teams to ensure that the Cloud environment has sufficient observability and is appropriately managed.

What you will be doing:

• Responsible for ensuring the Production service is prioritized, with all service incidents, problems and requests for cloud hosted services responded to and actioned.
• Responsible for maintaining the reliability and security of the Cloud Hosted environments.
• Improve Observability and Telemetry in the Cloud Hosted environments utilizing SRE methodology to give SLA, SLO and SLIs.
• Ensure risks within the Cloud hosted environment are documented and regularly reviewed. Identified operational risk issues are captured with appropriate actions tracked to agreed timelines. Define and implement standards and procedures to adhere to current best practice and drive continual service improvement.
• Responsible for ensuring Security standards are implemented and maintained in the Cloud hosted environment. Including delivery of upgrades and security updates to minimise risk and ensure stability for all cloud hosted services.
• Responsible for maintaining service resilience for all cloud hosted services, including backup and disaster recovery processes. Where necessary plan and conduct quarterly DR tests for all cloud hosted services ensuring any findings are captured and addressed promptly.

What we’re looking for:

• Must have strong technical operational skills in supporting AWS Cloud Hosted environments and at least 3 years in an Infrastructure support role.
• Strong understanding of Infrastructure as Code technologies, ideally including Terraform and Ansible.
• Preferably at least one year’s experience using SRE methodologies within a support team and an understanding of Service Level metrics associated with this.
• Operational risk and control management processes, including an understanding of Security best practice and how to apply this safely within a Production environment.
• Asset management and lifecycle (EOS/EOL) process management.
• Planning and leading disaster recovery fail-overs of IT systems and services.
• Preferably experience of working in a regulated financial services / banking organization.
• Able to understand and use AWS including an understanding of AWS services, security and networking.
• Knowledge of at least 1 programming language, preferably Python.
• Knowledge of CI/CD specifically relating to Cloud Hosted environments. Including an understanding of some of the Infrastructure as Code tools GIT, Terraform, Ansible, Jenkins.
• Possesses a strong service-orientated mindset, can consistently deliver a high level of service to the business.
• Able to communicate effectively with both business and technical staff at all levels. This includes communicating complex technical issues to different levels of management.
• Able to work proactively, own complex deliveries and provide regular updates to management and stakeholders.

Professional qualifications / certifications

• Bachelor’s degree educated or equivalent
• AWS certified to at least Associate level
• Industry standard IT certification desired e.g. Microsoft / Terraform

At CLS, we celebrate diversity and consider this to be one of our strongest assets. We are committed to fostering an environment in which everyone feels comfortable to be who they are, and inclusion is valued. All employees have access to our inclusive benefits, including:

• Holiday - UK/Asia: 25 holiday days and 3 ‘life days’ (in addition to bank holidays). US: 23 holiday days.
• 2 paid volunteer days so that you can actively support causes within your community that are important to you.
• Generous parental leave policies to ensure you can enjoy valuable time with your family.
• Parental transition coaching programmes and support services.
• Wellbeing and mental health support resources to ensure you are looking after yourself, and able to support others.
• Affinity Groups (including our Women’s Forum, Black Employee Network and Pride Network) in support of our organisational commitment to embrace and always be learning more about DE&I.
• Hybrid working to promote a healthy work/life balance, enabling employees to work collaboratively in the office when needed and work from home when they don’t.
• Active support of flexible working for all employees where possible.
• Monthly ‘Heads Down Days’ with no meetings across the whole company.
• Generous non-contributory pension provision for UK/Asia employees, and 401K match from CLS for US employees.
• Private medical insurance and dental coverage.
• Social events that give you opportunities to meet new people and broaden your network across the organisation.
• Annual flu vaccinations.
• Discounts and savings and cashback across a wide range of categories including health and retail for UK employees.
• Discounted Gym membership – Complete Body Gym Discount/Sweat equity program for US employees.
• All employees have access to Discover – our comprehensive learning platform with 1000+ courses from LinkedIn Learning.
• Access to frequent development sessions on a number of topics to help you be successful and develop your career at CLS.