Infrastructure Engineer

Job title: Infrastructure Engineer

Reports to: Head of Hybrid & Modern Workplace

Location: South of England. Must have valid driving licence and vehicle due to frequent travel.

Hours: Monday to Friday, 37.5 hours per week

Salary: c. £45,000 depending on experience + benefits

About BCN:

At BCN we unite people and technology to enable organisations to fly.

We believe people and organisations can achieve anything using technology to it’s full potential. Our role is to help them understand what is possible, implement in the right way and utilise their technology to achieve their ambitions. Which is why we put people front and centre – building client relationships for life and fostering a culture where our people thrive.

We are a leading managed IT services provider and technology consultant, specialising in delivering transformative technology solutions with industry-leading client experience across business, public sector and not for profit organisations. From cloud computing, cybersecurity, and data management to power app development, we are dedicated to pioneering technology with Microsoft innovation.

Guided by our 3 values of building relationships, customer success and passion and dedication, we are on a mission to make BCN the most trusted tech partner in the UK today. The kind of company clients want to work with, and people want to work for.

We are delighted you are on this journey with us!

Focus of the role:

As a Hybrid Engineer within our Hybrid Team, you will be instrumental in leveraging technologies to advance on premise infrastructure ensuring a high quality and efficient working experience for our clients. Your primary focus will be on implementing, upgrading and supporting hybrid infrastructure solutions using a number of technologies and related tools that empower clients to collaborate seamlessly and ensure a reliable and modern IT infrastructure.

Responsibilities:

• Deliver high-quality technical solutions on time that address business challenges and create value for clients.
• Prepare clear, accurate documentation to support implementations, troubleshooting, and client knowledge transfer.
• Collaborate with colleagues, stakeholders, and clients to ensure projects and support requests are delivered effectively and on time.
• Travel to client sites as required to support project delivery and technical services.

Person, Skills & Experience:

• A passion for leveraging technology to address business challenges and drive value for clients.
• Willingness to travel as part of the role.
• Ability to work independently and collaboratively as part of a team, demonstrating initiative and adaptability.
• Ability to work to tight deadlines, on time with high quality work.
• An analytical and pragmatic approach to problem-solving, with a focus on delivering practical solutions.
• Excellent communication and interpersonal skills, capable of presenting complex technical information clearly to both technical and non-technical stakeholders.
• Strong Microsoft knowledge, from Active directory to Windows servers and user devices.
• Proficient in cloud and on-premises integration, with a deep understanding of network and infrastructure concepts relevant to hybrid setups, and on premise.
• Network cabling, switching
• Wireless access points
• Firewalls – Fortinet, SonicWall, Draytek, Watchguard
• SAN architecture and installation – Nimble, Dell, HP
• NAS implementation
• Strong knowledge of virtualization including Hyper V and VMware
• Backups including Veeam install, upgrade and configuration
• Experience in DR and testing
• Strong documentation skills
• Advanced troubleshooting and problem-solving abilities, with a track record of efficiently identifying and resolving technical issues.
• Relevant experience in a similar role, ideally within a managed service provider (MSP) or IT service environment.
• Must be willing and able to travel as part of the role with full driving license

Why BCN?

• The opportunity to shape your own future with industry leading training and development, with access to our BCN Academy.
• Competitive salary with the ability to progress.23-days holiday allowance, increasing with length of service, plus bank holidays, an extra day off on your birthday and the option to buy more!
• Company pension scheme.
• 2 paid leave days per year to volunteer and support your local community – if it matters to you it matters to us.
• Health cash plan with free access to a confidential Employee Assistance Programme (EAP) supporting bereavement, financial, health and wellbeing, and much more
• Life assurance
• Cycle to work scheme, electric vehicle scheme, home and tech scheme, and retail discounts.
• Balancing work, life, and fitness can be challenging, so we offer a free on-site gym at our Manchester and Leeds locations to make it easier to stay active.
• Long service recognition to celebrate all the milestones
• Beer (or soft drinks) and Pizza Friday’s, dress down every day, social events such as Summer BBQ, Christmas party and lots more!