Location
London, GB
Department Name
DB IMDM London Bridge Indirect (831031) G1
About Network Rail
Join Network Rail - Where People and Connections Matter
At Network Rail, we're dedicated to keeping passengers and freight moving safely and efficiently across the country. When you join us, you're not just part of a team - you're part of something that matters to millions. We believe that our people are at the heart of what we do, and every role plays a vital part in building a better, more connected railway. Click here to learn more.
We're committed to creating a diverse, inclusive workplace that reflects the communities we serve. To discover more about our ED&I commitments click here. We value flexibility and understand the importance of a healthy work-life balance. As a Disability Confident Leader, we'll do everything we can to accommodate any needs throughout the recruitment process.
If you're ready to make a real difference, we'd love to hear from you!
Brief Description
Be the primary interface with Network Rail internal and external stakeholders to protect our assets and reputation within agreed timescales. Manage activities within agreed resource levels and budgets to meet expectations.
About The Role (External)
Key Accountabilities
- Manage the interface with local authorities, key stakeholders and internal Communications teams, specifically Community Relations, in dealing with and resolving public complaints within agreed timescales.
- Provide safety & technical advice and conditions to stakeholders to enable compliance with Network Rail policies and standards.
- Manage environmental issues to maintain compliance with environmental legislation.
- Manage the process to recover Third Party costs against Network Rail where appropriate & protect Network Rail from possible liability claims.
- Manage the proactive and reactive mitigating actions taken by the Delivery Unit to achieve the highest levels of customer satisfaction.
- Undertake an appropriate programme of work quality checks.
- Develop, agree & manage a plan of works, compliant with Network Rail Standards that satisfy all stakeholders expectations.
- Manage the budgetary spend for contractor resource and staff where instructed.
- Manage in conjunction with the local Community Relation Manager the pre-notification process between Network Rail and our lineside neighbours for any works which will affect them.
- Manage the expectation of our neighbours to protect the reputation of Network Rail.
Essential
Job Skills, Experience and Qualifications
- Qualified to HND/HNC level or equivalent experience
- In depth understanding of corporate policy regarding dealing with public complaints
- Proven successfultrack record in customer relationship management
- Able to demonstrate highly developed problem solving skills
- Able to demonstrate excellent interpersonal, influencing, communication and organisation skills
- Proven ability in influencing internal & external stakeholders
- Detailed knowledge of Network Rail Standards
- Good knowledge of the Statutory Railway Notices; including by-laws
Desirable
- Knowledge of operational railway environment
- Experience of Outside Parties Work
- Detailed knowledge of functional disciplines including maintenance and operations
How To Apply (External)
This is a fixed term opportunity ending on 23-02-2027.
Salary and Benefits:
- Salary: Band 4B £35,582-£42,218 dependent on skills and experience of successful candidate.
- Inner London Allowance - £3,270pa
- Up to 75% off Rail and London Underground work season ticket
- Up to 75% off leisure rail travel for themselves and partner
- Extensive retail and shopping discounts
- Public sector boosted pension.
- 28 days annual leave (flexible and up to 5 additional days for voluntary work)
- Cycle to work scheme.
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Closing date : 9th December 2025 - Late applications will not be accepted.
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apply now to apply.
You can visit Evenbreaks Career Hive for advice on accessibility support if you're unsure of the options available. Should you require any reasonable adjustments/modifications, please add a note to your application.
Network Rail Benefits - To find out about what benefits we offer, click here
All offers of employment are conditional upon satisfactory completion of pre-employment checks. Click here for more information
- Some of our roles require face to face Drugs & Alcohol testing. Further details will be shared with you as part of your formal offer.****
