Infrastructure Technician

Basingstoke, England, United Kingdom

8/14/2025

🖥️ IT Infrastructure Technician

Help shape the digital backbone of a forward-thinking local authority.

Basingstoke and Deane Borough Council is seeking a proactive and technically skilled IT Infrastructure Technician to join our dedicated IT team. This is a fantastic opportunity to contribute to the design, maintenance, and evolution of the council’s IT infrastructure—ensuring our systems are secure, resilient, and fit for the future.

🔧 Main Purpose of the Role

To provide hands-on support for the council’s IT infrastructure, assisting in the delivery and maintenance of technical solutions aligned with our IT Strategy and business needs.

🛠️ Key Responsibilities

• Support the design, installation, and management of infrastructure components including hardware, storage, backup, networking, operating systems, applications, telephony, and connectivity.
• Contribute to corporate IT and digital projects, ensuring timely and high-quality delivery of assigned tasks.
• Maintain high security standards across all systems by applying updates, addressing vulnerabilities, and aligning with industry best practices.
• Provide third-line support for complex issues affecting multiple users or critical services.
• Monitor and manage backup environments, ensuring data integrity and compliance with service transition protocols.
• Administer and support the council’s telephony systems (Mitel, Microsoft Teams) and email environment.
• Assist in procurement, configuration, and deployment of new solutions and upgrades.
• Participate in meetings with internal stakeholders and third-party vendors to ensure smooth project delivery and service continuity.
• Identify opportunities for process and technology improvements across the infrastructure landscape.
  
  

📚 What We’re Looking For

• Solid experience in IT support, ideally within a public sector or enterprise environment.
• Working knowledge of Windows Server, networking, VPNs, backup systems, and telephony platforms.
• Familiarity with Microsoft Exchange, security patching, antivirus management, and infrastructure monitoring tools.
• Excellent problem-solving skills and the ability to manage third-line support cases.
• Strong communication and stakeholder management abilities.
• A commitment to continuous learning and staying up to date with emerging technologies.
  
  

🌟 Why Join Us?

• Be part of a collaborative and forward-thinking IT team.
• Play a key role in delivering digital transformation for public services.
• Access professional development and training opportunities.
• Enjoy flexible working arrangements and a supportive workplace culture.
• Make a meaningful impact on the community through technology.
  
  

If you’re ready to take your IT Support expertise to the next level and help drive innovation in local government, we’d love to hear from you.

What benefits do we offer?

At Basingstoke and Deane Borough Council we offer a wide range of employee benefits to recognise your valued contribution:

• Generous annual leave allowance plus bank holidays
• Local government pension scheme and Life Assurance
• Salary sacrifice schemes for bicycles and electric cars
• Access to discounts at nationwide retailers through our ‘B Rewarded’ perks discount site
• Funded healthcare cash plan including optical and dental cover
• Free flu vaccination vouchers
• Access to a free and confidential employee assistance program
• Support towards a variety of training, including professional qualifications, apprenticeships and wider technical and soft skill development courses
  
  

The council signs up to the Disability Confident scheme (formerly known as the ‘Two Ticks’ scheme). If you have declared a disability on the application form we can guarantee you an interview if you meet the essential criteria for the job.

Basingstoke and Deane Borough Council is an equal opportunities employer and welcomes applications from all sections of our community.