Infrastructure Technician

About The Role

As Infrastructure Technician, you will be responsible for maintaining the integrity, performance, and security of our critical IT infrastructure. You will play a key role in ensuring that the systems are robust, scalable, and capable of supporting our dynamic business needs.

Key Responsibilities / Deliverables:

• Monitor and manage all installed systems and infrastructure.
• Install, configure, test, and maintain operating systems, application software, and system management tools.
• Ensure the highest levels of systems and infrastructure availability.
• Maintain security, backup, and redundancy strategies.
• Write and maintain custom scripts to increase system efficiency and lower human intervention time on any tasks.
• Participate in the design of information and operational support systems.
• Capability to produce quality systems documentation, procedures and processes.
• Provide 2nd and 3rd level support.
• Confident liaising with vendors and other IT personnel for problem resolution.

About You

Knowledge, Skills, and Abilities:

• Higher education degree in Computer Science, Engineering, or related subject. Alternatively 4+ years experience in a similar role
• Excellent work ethic with a customer first mindset
• Excellent communication and written skills
• Experience installing, configuring, and troubleshooting Windows Server based environments.
• Solid Cloud experience, preferably in AWS, Azure, O365 Administration
• Experience with virtualization (e.g., VMware, HyperV, Citrix, Vdesk).
• Experience with configuration and troubleshooting Microsoft Exchange and Proofpoint
• Experience with monitoring systems including configuration and fine tuning.
• Knowledge and management of backup systems e.g. Veeam, Rubrik
• Experience with or capability to learn and implement automation software and scripting (e.g., Puppet, cfengine, Chef / shell scripts, Perl, Ruby, Python).
• Solid networking knowledge (OSI network layers, TCP/IP) and understanding of DNS, DHCP and communication networks
• Solid understanding and configuration of security systems and controls e.g. firewall, proxy servers, DLP, Antivirus, anti-malware and URL filtering
• Management and implementation of Meraki routing switching and wireless an advantage.

We recognise that a diverse team makes us a stronger and more successful company. We value different ideas and perspectives as it helps improve our decision-making, products and services. And we’re striving to create an inclusive work environment, in which everyone can feel comfortable as themselves, uniquely contribute and do their best work. If we need to adjust anything in our recruitment process to support you, please contact [email protected]

About Us

The Cala Group is a major UK housebuilder and leading provider of desirable new homes across Scotland, the South of England & Midlands. Driven by a mission to create vibrant and sustainable new communities, our homes are characterised by exceptional design and sector-leading build quality, and we have a passion for providing our customers with a great home buying experience. This is an exciting time to be at Cala. Our approach to sustainability and technology is undergoing a dramatic transformation, and we’re aiming to create an industry-leading experience for both our staff and customers. At Cala, you can expect to be part of an environment which allows you to do meaningful work, while offering opportunities for personal growth. Our goal is to be the favoured employer in our industry and beyond. We encourage applications from those who want to be part of a culture where they can thrive, feel a sense of belonging and be comfortable being themselves at work.