Department: Sales
Location: Morden, UK
Description
Are you a
Sales Manager looking for your next exciting opportunity? We're looking for a proven Sales Leader to lead and support our phone-based new business team. This role is all about helping the team grow through thoughtful coaching, clear processes, and a focus on results. You’ll be responsible for ensuring monthly targets are achieved, by keeping the team motivated and the sales engine running smoothly.
As a Sales Manager, you understand the value of building strong team dynamics, setting clear expectations, and continuously improving how things are done. If you take pride in helping others succeed and have a strong drive to achieve goals, this could be the role for you!
What that means day to day
As Sales Manager, you'll play a key role in leading and developing the sales team. Your focus will be on creating a positive, performance-driven environment where people feel supported and set up to succeed. You'll be responsible for:
- Lead and inspire a team of sales executives, setting clear expectations, coaching for success, and supporting growth through regular 1:1s, performance reviews, and development plans.
- Own the recruitment process for the team, from hiring the right talent to ensuring every new starter has a smooth and structured onboarding and training experience.
- Drive performance by holding full accountability for team KPIs across sales revenue and volume, keeping a sharp eye on budget and stretch targets.
- Shape the sales journey from lead to conversion, streamlining processes, managing campaign timelines, and consistently improving conversion rates.
- Collaborate across teams work with Marketing, Mobilisation, and Field Sales to ensure a strong flow of qualified leads and alignment on strategy.
- Stay ahead of the numbers, providing accurate monthly forecasting on both volume and value.
- Champion continuous improvement, identifying and delivering initiatives that enhance volume, value, and conversion.
- Support seamless handovers by working closely with Field Sales teams to ensure effective implementation processes for new business clients.
- Be the go-to escalation point for client queries related to new business—making sure issues are resolved quickly and professionally.
What you’ll need to be successful
- Proven experience leading phone-based new business sales teams, with strong team management and coaching skills.
- Deep understanding of sales processes, with a continuous improvement mindset and the ability to redesign for better outcomes.
- Confident using data to inform decisions, identify trends, and drive improvements.
- Strong communication and influencing skills, with the resilience and tact needed to manage upwards and navigate challenges effectively.
What you'll get in return
We have a
hybrid workplace policy, where you will work from the office 3 days per week. We want you to be able to do your best work here. We emphasize providing many ways to support our team to do their best work and below are some of the perks and benefits we offer:
Personal Health & Wellbeing / Benefits
>🍼 Enhanced Parental Leave
>🌴Generous annual leave
>🏥 Healthcare Plan
>💟 Annual Giving Day – an extra day to give back to yourself or your community
>🚲 Cycle-to-work Scheme
Future Planning
>
💰Pension scheme with employer contributions
>🧬 Life Assurance – 3X base salary
>💸 Rewards Program – access to discounts and cashback
>🏫 LinkedIn Learning License for upskilling & development
Interested but don’t feel you meet all the requirements?
Our recruitment team assesses and reviews all applications against the role and business needs. We believe in people having transferable and soft skills and want you to know that we do consider where an individual might not meet all the criteria, but have the aptitude and capability, nonetheless. Our priority is to ensure we set people up for success. We will make a final call based on our determining whether we can offer the necessary support to upskill or provide the developmental support needed for you to get the best out of this opportunity with us!
Bring Your Whole Self to Work.
We are proudly an equal-opportunity employer. We are committed to ensuring that no candidate is discriminated against because of gender identity and expression, race, disability, ethnicity, sexual orientation, age, colour, region, creed, national origin, or sex. We are dedicated to growing a diverse team while continuing to create an inclusive environment where everyone feels safe and empowered to be themselves.
What you can expect if you apply:- A response to your application within 15 working days
- An interview process consisting of:
- An initial discovery call with the recruiter
- A first stage interview via Microsoft Teams
- Additional interview (likely face to face) with the stakeholders you’ll be working with closely in the role
We’re keen to ensure our hiring process allows you to be at your best, so if you need us to make any adjustments, please just let us know.
