Insights Delivery Manager

Title: Insights Delivery Manager

Reporting to: SVP Data & Insights

Contract: 6 months FTC

Location: London/Hybrid (3 days a week)

About Reward

Founded in 2001, Reward is an industry leader transforming the world of customer engagement and commerce media. Operating in 15 countries across Europe, Middle East and Asia, Reward’s cloud-based API platform integrates content, advertising, and commerce to deliver exceptional experiences for consumers resulting in increased customer engagement, retention, and overall satisfaction.

Reward’s Loyalty-tech platform is behind many award-winning bank loyalty programmes seen today from brands such as Visa, NatWest Group, Barclays, and First Abu Dhabi Bank to name a few. Reward also works with the world’s largest retailers such as McDonald’s, eBay, Deliveroo and Amazon.

Their leading commerce media platform fuses purchase insights with loyalty-tech, offering an unparalleled edge in digital advertising and performance marketing for retailers. Leveraging rich data and insights, the Reward platform provides a comprehensive view of consumer behaviour, empowering retailers to target marketing messages more effectively, resulting in independently verified sales uplift and long-term customer lifetime value.

Beyond bridging the gap between content and commerce, Reward is a purpose driven business. Their mission is to make everyday spending more rewarding. During the last 5 years, Reward has proudly given back more than $1billion in cashback rewards to consumers world-wide.

Most recently, Reward’s rapid growth was recognised in The Independent’s E2ETech100 list of fastest growing tech scale-ups in the UK. Reward, in conjunction with partners NatWest Group, was also awarded the Industry Achievement Award 2023 at the prestigious Card and Payments Awards.

Role Summary

The Insights Delivery Manager plays a pivotal role within the Data and Insights department.

Working in a data-rich environment, you will lead a team tasked with delivering actionable insight, managing multiple client projects from start to finish, driving high-quality data delivery activities and providing data support to these clients. This role offers an excellent opportunity to hone your leadership skills, complementing your analytical expertise while gaining significant commercial experience through client and partner engagement.

Responsibilities

• Insight Product Delivery: Define & deliver agreed schedule of client insight products
• Reporting & Visualisation: Create clear, concise, and visually impactful reports and dashboards to present findings effectively to stakeholders.
• Technical Client Support: Take the lead in resolving client issues
• Project Management: Oversee multiple client projects, ensuring high-quality and timely delivery of insights products.
• Data Quality & Accuracy: Maintain data integrity and ensure accuracy throughout analysis and reporting processes.
• Stakeholder Collaboration: Partner with internal teams to scope new projects & provide regular status updates
• Team Leadership & Development: Build and lead a team of high-performing analysts, providing mentorship and fostering a culture of growth and continuous improvement.

Requirements

• Experience: 3–5 years delivering data solutions & products in a data rich environment
• Education: Bachelor’s degree in Engineering, Statistics, Economics, Science or a related field.
• Analytical Skills: Strong analytical and critical thinking capabilities to draw meaningful conclusions from complex datasets
• Problem-Solving: Ability to resolve complex challenges and provide clear, actionable recommendations in a fast-paced environment.
• Communication: Exceptional written and verbal communication skills, with the ability to present findings to both technical and non-technical audiences.
• Attention to Detail: A meticulous approach to data handling and reporting, ensuring accuracy and clarity.

Technical Skills

• Analytics Tools: Proficiency in data analysis tools and platforms like Excel, SQL, AWS tools, or Python for data manipulation and analysis.
• Data Visualisation: Experience using data visualization tools such as Tableau, Power BI, Looker, or similar to create interactive dashboards and visual reports.
• Reporting Tools: Proficient in using reporting tools to create and share insights, such as Microsoft Excel, Google Sheets, or similar.

The Benefits

• Annual Leave: 25 days + bank holidays
• Company holiday: 3 additional days off between Christmas & New Years
• Ability to buy and sell holiday days as well as the ability to bank days (tenure dependant)
• Flexible working options: we are operating a hybrid working model with 3 days a week from the office
• Pension: Hargreaves Lansdown up to 6% matched contribution
• Employee share scheme
• Generous family friendly cover
• Private healthcare - Bupa
• Income protection
• Critical illness cover
• Life insurance cover
• Dental cover
• Optical cover
• Yulife app for access to employee wellbeing and discounts
• Perks at Work, cashback/discount shopping site
• Employee referral scheme
• Salary sacrifice program which includes cycle to work scheme, electric car scheme and season ticket loans
• Volunteering program
• Company events i.e. Christmas party, all-company event and other social/hosted events during the year (we have an active social committee!)
• Team socials

The stuff that matters to us

Our values (and the behaviours they inspire) really matter to us. They inform how we approach the world and what it means for each and every Rewardee. We’ll give you more information on what they mean and how they come to life in our business.