Installation Coordinator - 6 months FTC

CompanyWickes

LocationNorthampton, England, United Kingdom

Posted At1/12/2026

UK Visa Sponsorship Analytics

Analytics are greyed out due to low classification confidence (25.0%).

Occupation Type

Electrical and electronic trades not elsewhere classified.

Occupation Code Skill LevelMedium Skilled

Sponsorship Salary Threshold

£45,800 (£23.49 per hour)

Occupation rate applies

Above analytics are generated algorithmically based on job titles and may not always be the same as the company's job classification. You can also check detailed occupation eligibility, and salary criteria on our UK Visa Eligible Occupations & Salary Thresholds page.

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Description

We are looking to recruit an Installations Coordinator to join the team for a period of 6 months. The purpose of the role will be to effectively support the our Design & Installations proposition; liaise between internal and external customers, third party suppliers, our network of stores and distribution teams to successfully action any requests in support of the installation service.

This is a hybrid full time role Monday - Friday

.
Key Accountabilitie

s:
Responsibilities will include but will not be restricted

to:
Maintain communication with both internal and external stakeholders throughout the order and installation process to ensure they are fully informed of the customer and installer jour
neysAllocate Corrective actions requests in a timely manner to meet defined targets and provide advice about completion of
workEnsure that installers are provided with all relevant details at allocation stage and that any instructions are issued in a timely ma
nnerLiaise with colleagues and stakeholders at key points in the process to ensure there are no delays and that the proposed completion dates are

metEngage with Submitters to ensure stock is delivered on time for works to commence and order replacement items are required if damaged or not delivered when ordered by submit

ter.Maintain accurate timely and detailed records including input to the central database system (

FSM)Process requests to amend or cancel required works as deemed appropr

iateAttend regular Corrective action review meetings focussed on continuous improvement across the depart

mentTrack ongoing corrective action works and report progress to management, producing timelines as requ

iredResolve queries raised by internal and external customers relating to any payments on Corrective act

ion.Maintain quality documents as required, identifying where processes may need to be revi

ewedRespond at pace to all contacts and work queues to meet individual targets and departmental service level agreeme

nts.Minimise the delay in resolutions for any requests and work queues; seek assistance from internal and external stakeholders if necessary to achieve a speedier resolut

ion.Ensure that close attention to detail is maintained to uphold accuracy of all payments, deductions and work que

ues.Ensure that the most recent installer compliance reports are used to ensure accuracy of work alloca

tionCreation and provision of management reports to support the development the installer and customer jour

neysTake ownership of own work streams and ensure service standards and SLAs are upheld, whilst providing insight into the continual development of the ser

vice
What are we looking

for:Worked within the Services Sector during the last 18 months or within a similar
roleProven track record of working in the delivery of high quality customer se
rviceAbility to work collaboratively in a fast-changing and flexible enviro
nmentMultiple IT sy
stemsUsing own initiative, working at pace to tight dead
linesWorking across different teams and understanding a variety of roles and responsibil
itiesTaking ownership of own streams whilst demonstrating flexibility when req
uiredDelivers results consist
entlyStrong verbal and written communication skills and the ability to communicate with a range of internal and external stakeho
ldersExcellent planning and organisation skills and the ability to prioritise and complete multiple tasks to agreed times

calesWillingness to take responsibility, own tasks and deliver on

timeAbility to work quickly, with excellent attention to detail, a high level of accuracy and a methodical approach, even under pre

ssureAbility to use own initiative and take proactive actions to resolve pro

blems
What can we offe

r you?
You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career w

ith us.
We’ll also equip you with a benefits package that i

ncludes:
Competitive bonus (202
7 period)Contributory pensi
on schemeColleague
discountDiscount platform including savings and cash back at numerous retailers, savings on gym membership, cycle to wor

k scheme.
Our widely recognised wellbeing strategy is something we’re proud of at Wickes. As part of this, we offer a range of health and wellbeing benefits and support, including an Employee Assistance Programme, financial education & loans, and access to parental, menopause and fertilit

y support.
We recognise the value of bringing our teams together to collaborate, support each other and build on our amazing culture. We are also encouraging our teams to work flexibly, with a blend of remote / offi

ce working

.
About Us: Wickes is a multi-channel retailer operating in the home improvement market. With 40 years in industry, Wickes now generates revenue in excess of £1.3Bn across 230 stores delivered by 8,000+

colleagues.But it is the Wickes’ culture that we are really proud of as it’s a collaborative, down to earth, fun and inclusive environment where people feel part of a winning team. All our colleagues come from different backgrounds, but what we all have in common is a determination to succeed and a passion for being the best we can be. If that sounds like you, we’ll make you feel ri

ght at home.