Institutional Partnerships Account Development Specialist (Italian or German Speaking)
Company
Location
London, England, United Kingdom
Posted At
7/19/2025
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Description
Who We Are
We are on a mission to make all science open, enabling the research community to develop the solutions we all need to live healthy lives on a healthy planet.
Frontiers is one of the world’s largest and most impactful research publishers, dedicated to making peer-reviewed, quality-certified science openly accessible. Our articles have been viewed 4 billion times, reflecting the power of research that is open for all.
Follow the links below to learn more about our work.
www.frontiersin.org/about/annual-reports
www.youtube.com/watch?v=87ejFfnQzko
What We Can Offer You
At Frontiers, our working model for new roles includes a balanced approach that fosters collaboration through regular engagement at our office hubs in key locations. While we value flexibility, we also believe that shared in-person time strengthens team culture, trust, and productivity.
We provide a range of benefits across our global locations, including but not limited to:
What is Frontiers Mission?
Our mission is to make science open – so that scientists can collaborate better and innovate faster to deliver the solutions that enable healthy lives on a healthy planet.
Research is the foundation of modern society and it’s thanks to advances in science that we enjoy longer, healthier and more prosperous lives than ever before in human history. We want to make science even more powerful by ensuring it is openly available. This way, society will be able to generate more knowledge and accelerate innovation, health and prosperity for all.
What You Will Do
We are currently hiring two Institutional Partnerships Account Development Specialists to join our team at Frontiers. In this role, you’ll be central to our mission to make science open by building lasting relationships with universities, libraries, and research institutions. If you're passionate about Open Access, skilled at connecting with people, and enjoy turning data into action, we’d love to hear from you.
You will be the go-to person for a portfolio of institutional partners, ensuring a smooth and valuable experience from onboarding to renewal. You’ll work independently, yet collaboratively, across multiple teams to help our partners thrive and grow with us.
Your Responsibilities
Please click the 'apply' button on this page and submit your application in English.
Please inform us if you require any special accommodations to participate fully in our recruitment experience. You can contact us at [email protected] for any additional support.
Equal opportunity statement
Frontiers actively embraces diversity and is a safe and welcoming workplace. Recruitment is free from discrimination – including based on race, national or ethnic origin, age, religion, disability, sex, gender identity or sexual orientation. With employees from more than 50 different nations, our diversity creates vibrant teams and constantly challenges us to appreciate multiple perspectives.
We are on a mission to make all science open, enabling the research community to develop the solutions we all need to live healthy lives on a healthy planet.
Frontiers is one of the world’s largest and most impactful research publishers, dedicated to making peer-reviewed, quality-certified science openly accessible. Our articles have been viewed 4 billion times, reflecting the power of research that is open for all.
Follow the links below to learn more about our work.
www.frontiersin.org/about/annual-reports
www.youtube.com/watch?v=87ejFfnQzko
What We Can Offer You
At Frontiers, our working model for new roles includes a balanced approach that fosters collaboration through regular engagement at our office hubs in key locations. While we value flexibility, we also believe that shared in-person time strengthens team culture, trust, and productivity.
We provide a range of benefits across our global locations, including but not limited to:
- 4 additional wellbeing days in addition to existing annual leave allowance
- Access to learning platforms and dedicated learning & development time
- A range of wellbeing initiatives, including free online yoga classes and an employee assistance plan
- Employees can dedicate three days each year to volunteer
- Additional benefits depending on your location (e.g. pension plan and private medical care)
What is Frontiers Mission?
Our mission is to make science open – so that scientists can collaborate better and innovate faster to deliver the solutions that enable healthy lives on a healthy planet.
Research is the foundation of modern society and it’s thanks to advances in science that we enjoy longer, healthier and more prosperous lives than ever before in human history. We want to make science even more powerful by ensuring it is openly available. This way, society will be able to generate more knowledge and accelerate innovation, health and prosperity for all.
What You Will Do
We are currently hiring two Institutional Partnerships Account Development Specialists to join our team at Frontiers. In this role, you’ll be central to our mission to make science open by building lasting relationships with universities, libraries, and research institutions. If you're passionate about Open Access, skilled at connecting with people, and enjoy turning data into action, we’d love to hear from you.
You will be the go-to person for a portfolio of institutional partners, ensuring a smooth and valuable experience from onboarding to renewal. You’ll work independently, yet collaboratively, across multiple teams to help our partners thrive and grow with us.
Your Responsibilities
- Own and manage relationships with your assigned institutional partners
- Handle onboarding, renewal processes, and day-to-day support
- Prepare tailored proposals and usage reports that demonstrate value to partners
- Spot opportunities for upselling and deeper engagement using data insights
- Ensure partners remain eligible, informed, and supported throughout their journey
- Maintain clean, accurate records in Salesforce and internal systems
- Collaborate with Sales, Product, Publishing, Finance, and Legal teams
- Co-manage the shared inbox and respond to partner queries
- Help build better processes, tools, and documentation to elevate the partner experience
- Prior experience in customer success or account development
- Experience in scholarly publishing, Open Access, or academia (a plus)
- Fluent in English and either German or Italian (both written and spoken)
- Strong relationship-building, communication, and problem-solving skills
- Comfortable with tools like Salesforce, Jira, Confluence, Tableau, Excel
- Detail-oriented, self-motivated, and organized—you thrive on autonomy and follow-through
- Curious and data-savvy—you enjoy interpreting trends and turning them into insights
- A passion for science, research, and the future of Open Access
Please click the 'apply' button on this page and submit your application in English.
Please inform us if you require any special accommodations to participate fully in our recruitment experience. You can contact us at [email protected] for any additional support.
Equal opportunity statement
Frontiers actively embraces diversity and is a safe and welcoming workplace. Recruitment is free from discrimination – including based on race, national or ethnic origin, age, religion, disability, sex, gender identity or sexual orientation. With employees from more than 50 different nations, our diversity creates vibrant teams and constantly challenges us to appreciate multiple perspectives.
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