Insurance Claims Practice Leader

Hello, we're UW. We’re on a mission to take the headache out of utilities by providing them all in one place. One bill for energy, broadband, mobile and insurance and a whole lot of savings!

We’re aiming to double in size as we help more people to stop wasting time and money. Big ambitions, to be delivered by people like you.

Got your attention? Read on…

About UWI

UWI is Gibraltar’s most recently authorised Insurer, owned by Utility Warehouse. We’re on a mission to offer great value Insurance, focussed primarily on owner-occupiers residing in the UK. We've been trading for about 18 months and already operating at financial breakeven, and we’re poised for substantial growth over the years ahead. You can find out more about our insurance products here.

We put people first. It’s all about you..

We’re looking for an extraordinary claims specialist to join our team, reporting directly to the CEO for UWI. This is a newly created role to be instrumental in delivering an outstanding claims proposition, managing claim handling providers and solving insights from complaints to drive target outcomes on our insurance portfolio.

Here's the key skills, knowledge and experience we're looking for you to bring:

• You will be an insurance claims expert, loss adjuster or have significant experience in property claims that you now want to develop and deepen
• An excellent understanding of the UK general insurance market is essential.
• Significant experience of managing relationships with external claims handlers
• Strong skillset in assessing and managing technical claims
• Customer focused and able to independently identify opportunities for improvement, cost saving and decisions that drive customer satisfaction.
• Commercial acumen
• A logical thinker
• Inquisitive with a passion for data and analysis
• Can work under guidance but enjoy autonomy
• Love fast-paced, non bureaucratic environments
• Have a talent for making complex concepts easy for others to understand
• Are an empathetic team player who collaborates closely with others.
• Embrace iteration, high-paced delivery, and are comfortable with change

We work together. Your team and the people you will work with…

You'll report directly to the CEO for UWI and you'll be working with colleagues across the Utility Warehouse insurance team, both in the UK and Gibraltar, to deliver a best in class proposition. You'll manage external relationships with our Claims Handlers.

We deliver progress. What you’ll do and how you will make an impact.

• Day to day relationship management of 4 relationships with external claims handlers totalling :£15m per year and growing, supporting the Head of Claims
• Manage day to day claims referrals and make technical decisions.
• Review proposed approach and scope of works for large losses, undertaking site visits where required
• Audit claims handler performance (call handling, desktop and large losses) to assessment operational compliance within the delegated authority and feedback
• Review and analyse conduct and customer dashboards
• Manage FOS referrals, data requests and submissions
• Data gathering and analysis for Claims and Underwriting Committee review
• Work closely with colleagues and other areas of the business to support overall business needs
• Develop and refresh claims practices and philosophy
• Compile and analyse competitor USP’s and recommend improvements
• Providing insight, analysis and trends on the customer claim experience to senior management for decision making

This role is based in the UK and will require regular travel to our London offices and occasional travel to Gibraltar for UWI meetings. Our preference is for hybrid working but we're open to discussing a flexible remote working arrangement.

So why pick UW?

We’ve got big ambitions so there’s going to be plenty of challenges. There are also a lot of benefits:

• An industry benchmarked salary. We’ll share it during your first conversation.
• Share Options and a Save as You Earn scheme.
• Hybrid working, with 2 days in the office. (We’re definitely open to discussing flexible working arrangements)
• Electric Car salary sacrifice scheme through Tusker
• Discount on our services and you get our coveted Cashback Card for free. You’ll also get access to 100s of rewards and discounts through Perkbox
• A matched contribution pension scheme and life assurance up to 4x your salary. You can also access free mortgage advice and a financial wellbeing tool.
• Family-friendly policies, designed to help you and your family thrive.
• Discounted private health insurance, access to an Employee Assistance line and a free Virtual GP. Our wellbeing app Unmind supports your mental health.
• Belonging groups that help UW shape an even more inclusive future.
• A commitment to helping you develop your career journey through learning, coaching and new experiences

Apply here!

You’ve got this far… Hit apply - we can’t wait to hear from you! Worried you don’t hit all the criteria? We welcome applications from diverse and varied backgrounds so get your application in and let’s chat!

Claire Fennell will be your point of contact throughout the recruitment process.

Additional Information

Not sure you meet all the requirements? Let us decide! Research shows that women and members of other underrepresented groups tend not to apply for jobs if they think they may not meet every qualification, when in fact they often do.

We provide equal opportunities, a diverse and inclusive work environment, and fairness for everyone. You are welcome to apply no matter your age, disability, gender, marriage or civil partnership status, pregnancy and maternity status, race, religion or belief, or sexual orientation. Please don’t be afraid to ask about what we can do to support your needs. All requests will be carefully and fairly considered.

Please note, if you are successful and offered a role at UW, you will be subject to a background check. Where checks are unsatisfactory or incomplete and/or a failure to reveal information relating to convictions that you are required to identify as part of the background checks, could lead to withdrawal of an offer of employment.