Integrated Control Centre Manager

Swissport UK – ICC Job Descriptions

Integrated Control Centre Manager

Location: Birmingham Airport with some travel

Reports to: Director of Fleet UK&I

Shift Pattern: Monday-Friday with some out of hours work, including evenings, weekends and public holidays

Role Overview

Reporting into Swissport UK&I’s Director of Fleet, the Integrated Control Centre (ICC) Manager is responsible for managing ICC 24/7 operations, ensuring the effective monitoring and management of telematics and safety camera outputs for approximately 2,000 Ground Support Equipment (GSE) vehicles to support Swissport UK&I’s operations. The role involves ensuring compliance with operational safety standards, coordinating incident investigations and developing and implementing strategies to enhance efficiency and safety.

Key Responsibilities

• Lead and manage the ICC 24/7 operation, including all staff
• Liaise with senior management to provide regular reports on incidents; identifying trends and working with key operational stakeholders to agree and implement mitigating actions.
• Manage the analysis, monitoring and reporting of telematics data and safety camera footage to identify operational and safety issues and drive improved operational performance
• Coordinate with Swissport operations, safety teams, maintenance teams and third parties in the investigation and reporting of incidents.
• Develop and implement response protocols for aircraft damage, GSE damage, driver behaviour and other safety issues
• Ensure compliance with Swissport UK&I and regulatory safety standards.
• Drive continuous improvement in the ICC and wider Swissport operations through technology and process optimisation
• Manage staffing levels, shift planning, team performance and development

Skills & Qualifications

• Strong operational leadership and management experience, preferably in an operational control centre or similar environment.Proven ability to assimilate, analyse and interpret data to make informed operational decisions.
• Excellent communication and stakeholder management skills, able to operate effectively at all levels within the organisation.
• Strong problem-solving abilities and decision-making under pressure.
• Experience in aviation, logistics, or transport industries (desirable)
• An understanding of telematics systems and safety monitoring technologies (desirable).

Join a global leader where your influence directly elevates safety, technology, and efficiency across airports nationwide. Bring your strategic mindset and operational prowess to a high-impact role that makes a difference everyday.

Ready to steer ground support into the future? Apply now and let’s take flight together