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Job Overview
We are looking for candidates to join our expanding integrated discharge (IDS) team and support the development of the transfer of care hub.
You will be crucial in ensuring that patients get to go home through a timely, safe and effective discharge process.
This patient facing role involves discussions with patients, their families and liaising and coordinating with multiple teams across the trust and partners across Bristol, North Somerset and south Gloucestershire (BNSSG). This allows allows us to ensure patients are discharged from the hospital at the earliest opportunity and that beds are made available to those that need them.
Candidates Should Have The Following Skills And Experience
educated to GCSE standard to include English
IT Skills, basic word, email, keyboard skills, data collection
Able to mange conflicting demands
confidence to engage with multiple professionals
Adaptable to changing operational requirements
knowledge of patient admin systems i.e. care flow workspace
Previous knowledge of care work or clinical environment (desirable)
Main duties of the job
In This Vital Role, You Will
- working in partnership with other members of the integrated discharge service (IDS), ward multi-disciplinary team (MDT) and community partners, to support decisions with regards to discharge planning.
- Represent the IDS team at ward daily board rounds.
- Provide effective & timely communication of discharge actions using existing communication tools.
- Be expected to undertake a range of duties without direct supervision, with early identification of any needs required to support discharge, whilst being able to recognise when escalation for support outside of your scope of practice , regarding discharge.
Recognise the need for and undertake referrals for additional assessments and treatments.
Working for our organisation
NBT Cares
It's a very simple statement; one which epitomises how everybody across our organisation goes the extra mile to ensure our patients get the best possible care.
NBT Cares is also an acronym, standing for caring, ambitious, r
espectful and supportive - our organisational values.
And our NBT Cares values are underpinned by our positive behaviors framework - a framework that provides clear guidance on how colleagues can work with one another in a constructive and supportive way.
Patients are the most important people in the health service and are at the centre of what we do. Patients and carers are the 'experts' in how they feel and what it is like to live with or care for someone with a particular illness or condition. The patients' experience of our services should guide the way we deliver services and influence how we engage with patients every day in our work.
All staff should communicate effectively in their day to day practice with patients and should support and enable patients/carers to make choices, changes and influence the way their treatment or care is provided. All staff, managers and Board members should work to promote effective patient, carer and public involvement in all elements of their work
Detailed Job Description And Main Responsibilities
- To have early conversations with patients and families/ carers around discharge and use this information to support the person’s journey whist in hospital, adhering to the ‘Home First’ discharge ethos
- Supporting and working in partnership with other members of the Integrated Discharge Service (IDS), Ward Multi-Disciplinary Team (MDT) and Community partners, constructively challenging where appropriate, the decisions with regards to discharge planning
- Be an active member of the newly formed Transfer of Care Hub (ToCH)
- Undertake baseline assessments in partnership with other members of the MDT ensuring that the admission and social assessments are available within 24 hours of the admission
- Prompt the MDT to always ensure the patient and their family are actively involved in their discharge planning and are always kept informed any updates or changes to the plans
- Represent the Integrated Discharge Service (IDS) at ward daily board rounds and actively participate to drive timely discharge
- Provide effective & timely communication of discharge actions, including
action owners and timeframes with MDT team members and Case
Managers and liaise with the nurse in charge/coordinator and consultant
to update on actions required to expedite safe discharge.
- Meet daily with the Case Manager for the allocated Cluster to review patient progress and escalate concerns
- Post holder will escalate problems in discharge to the case manager or ward team as appropriate.
- Recognise the need for and undertake referrals to specialist
practitioners/ therapists as appropriate.
- Participate & support case managers in ward education programmes to develop knowledge and understanding of complex discharge management including Transfer Of care Document (TOCDOC) completion and managing patient expectations.
- Support ward teams to ensure that Flow Board information is up to date at all times and any changes are modified in a timely a manner when needed e.g. not only updated at board rounds
- The post holder will ensure patients and carers are aware of their Estimated Date of Discharge (EDD).
- Provide patients with written discharge related information e.g. Trust Discharge leaflet, pathway specific leaflets etc as appropriate
Person specification
ecuation/knowledge/skills
Essential criteria
- Educated to GCSE standard to include English and Maths
- NVQ level 3 or equivalent
- Experience in working with IT systems including Excel, Word, Outlook and video Team calling.
- Ability to communicate effectively with patients, relative and other professionals
- previous experience in a acute clinical setting
Desirable criteria
- Ability to adapt to change
- knowledge of patient administrative systems ie careflow workspace, connecting care
- Knowledge of the discharge to assess model
If you apply for this vacancy and have not received a communication from North Bristol NHS Trust within three weeks of the closing date, please assume that on this occasion your application has been unsuccessful.
Please note that North Bristol NHS Trust does not reimburse travel expenses relating to interview attendance.
If you feel you meet the requirements of the Disability Act / Two Ticks scheme and require further support/advice, please contact us on tel 0117 414 1151.
North Bristol NHS Trust are committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.
The successful applicant(s) will normally commence at the minimum of the scale unless they have previous NHS service at the same band. Progression through the scale is by annual increments.
At North Bristol Trust (NBT), we know diverse and inclusive environments lead to happier and healthier teams and improved patient care and outcomes. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong. We therefore particularly encourage applications from candidates who are currently underrepresented in NBT’s workforce at Band 8a and above. These include people from Black, Asian and minority ethnic backgrounds, disabled people and LGBTQIA+ people.
Please note that stringent pre-employment checks are undertaken on all successful applicants prior to commencement in post.
