Internal Account Manager

Internal Account Manager

Role: Internal Account Manager

Based: Office based role

Supervision: None

Reporting to: Sales & Customer Service Manager

Supertouch® is a multi-category manufacturer and importer of a range of high-quality PPE products covering from head to toe. Addressing vertical markets with an integrated offer, we aim to offer our customers a comprehensive selection of safety products that will address both todays and tomorrows challenging, ever evolving working environments.

Responsible for developing and maintaining a professional relationship with customers in order to best meet their expectations, attending to any customer needs and acting as the main point of contact for any inbound inquiries. Interpreting customer’s requirements and presenting them with a solution, you will also generate B2B sales orders and communicate effectively with the dispatch team to ensure clarity of information.

Working as part of a business to business sales team focusing on building new business relationships. Conducting outbound calls to develop leads and prospect for potential new business. Contacting lapsed accounts and selling to existing clients to further maximise revenue.

Based in our Birmingham Sales Office, and reporting to the Internal Sales Manager, you will be selling to a large base of customers. We work across the Industrial, Construction, Railway, Medical and Food Processing sectors.

Objectives

• To ensure that budgeted and margin levels are achieved.
• Developing existing customers to maximise revenue.
• Interpreting customer’s requirements and presenting them with a solution.
• Building new business relationships.
• Making outbound calls to generate business with prospect customers.

Responsibilities

• Work to agreed KPI's and targets
• Ensure a high level of customer service is achieved.
• Ensure that appropriate level of technical product knowledge is maintained.
• Support external Business Development Managers.
• Seek opportunity to broaden the customer base and routes to market.
• Help to provide any information required for monthly sales reports to analyse and evaluate overall area performance, market dynamics, sector development and key account activity.

Benefits

• Competitive Salary
• Friendly working environment
• Automatic enrolment into our defined contribution workplace pension plan
• On-site free staff parking
• On-site EV charging
• On-going career development opportunities
• 23 days annual leave + Public Holidays

About Supertouch®

Established in 1996, Supertouch® specialise in the manufacture and supply of quality Personal Protective Equipment (PPE) and Workwear solutions. We are based in Smethwick in the West Midlands employ over 65 staff and we pride ourselves on delivering outstanding customer service. We are renowned for the quality of our products and have a dedicated Technical team that help organisations ensure their on-going compliance with all necessary British, European and International standards. Supertouch was recently identified as one of London Stock Exchange’s 1000 Companies to Inspire Britain. The award is a celebration of the UK’s fastest-growing and most dynamic small and medium sized businesses.