Internal Communications and Engagement Lead

Internal Communications and Engagement Lead

Grade B: £39,784 (National) or £45,456 (London – for London office based or homebased workers within the boundary of the M25) – There is also an additional homeworking allowance of £581 per annum for those working from home. For part-time roles – please note, this will be pro rata.

Contracted Hours: Full-time 37 hours per week. Talk to us about compressed hours.

Contract Type: Permanent

Location: Home or office based, flexible location. Hybrid working (working 2 days a week from home). CQC’s offices are in London, Newcastle, Leeds, Nottingham and Bristol

Closing Date: Friday 22 August 2025 at 11.59pm

Potential Interview Date: commencing 15 September

Make a difference

Every role at CQC helps us protect and improve health and social care in England. If you're looking for a meaningful role in Engagement, this is your chance to make a real impact. As our Internal Communications and Engagement Lead, you’ll work closely with the Internal Communications and Engagement Manager to bring our internal communication strategy to life—helping colleagues stay informed, connected, and inspired by our mission.

Picture this

In the last 12 months, as a Communications and Engagement Lead, you might have:

- Launched a new internal campaign to help staff understand and engage with CQC’s refreshed business strategy—making complex ideas simple and accessible.

- Led the creation of a colleague insight report, gathering feedback from across the organisation and using it to shape future communication plans.

- Stepped in to lead the team, deputising for the manager during a busy period, ensuring continuity and high-quality delivery across all internal channels.

You’ll play a key role in the organisation by:

- Designing and delivering clear, timely communication plans that support CQC’s goals.

- Working with teams across the organisation to align internal messages and priorities.

- Managing and improving internal communication channels, ensuring they’re accessible and engaging.

- Supporting the collection and use of colleague feedback to improve how we communicate.

- Providing expert advice on writing, editing, and presenting content that reflects our values and meets accessibility standards.

Show us

What we’re looking for in your application:

- Planned and delivered internal communication campaigns that supported business goals, showing how you tailored messages and channels (media and IT packages) for different audiences.

- Used insight or feedback to improve communication—this could be from surveys, focus groups, or informal feedback. Plan and sequence communication.

- Worked with senior leaders or stakeholders to shape and deliver communication plans, showing how you built trust and influenced decisions.

If you’d like to have an informal chat about the role you can contact – Jay Wallace, Internal Communications and Engagement Manager; [email protected]. For general enquiries, please email [email protected]