Internal Communications Editor

What is the role?

We are seeking a channel agnostic Internal Communications Editor (senior manager level) to join our group internal communications function. This this is an exciting opportunity as we are in the process of launching a new internal communications and collaboration ecosystem, and this role will be pivotal to its adoption ongoing success. At the heart of the ecosystem is our communities' tool where 22,000+ Howden colleagues across 56 countries can connect, find information and answers, feel inspired and experience our unique culture.

A large part of this role will be allocated to proactively planning the Group news schedule for this community, along with other internal comms channels within our comms ecosystem and via email. You will take ownership for ensuring that there is a pipeline of news, stories and announcements so that people have a reason to keep visiting, are engaged, and feel informed of the Group strategy, initiatives, performance and news.

Please note that this is a full-time, permanent role. You will be based in our Central London office with the expectation of being onsite 2-3 days per week on average.

What will you be doing?

• Content Management: Proactively curate, schedule, and promote engaging content to keep the 'all in Howden' the largest community remains active and vibrant, ensuring a constant flow of fresh material and following 'earned' attention principles.
  

• Campaign Management: Work with group comms colleagues to lead and manage group-wide campaigns through Viva Engage and the global intranet, ensuring they are well-coordinated, impactful, and maintain consistent engagement.
  

• Best Practices: Demonstrate and share best practices with regional internal comms colleagues and owners of communities.
  

• Enable local engagement: Work with business communications partners to ensure they are aware of the group content schedule and understand how to optimise locally.
  

• Functionality Optimisation: Ensure that the Group plan utilises all appropriate functionality of the social platform and its role within the wider internal communication ecosystem and external social channels.
  

• Metrics and Analysis: Provide regular metrics and analysis reports to track the performance and engagement of the Group community, using listening, sentiment tracking, and other insights to drive continuous improvement. Developing a forum for local comms colleagues to share experiences, metrics and compare learnings.
  

• User Feedback: Collect and analyse user feedback to continuously improve community engagement strategies, actively addressing any concerns or suggestions.
  
  

• Training: Ensure leaders and community members know how to access training to enhance their understanding and usage of the platform, ensuring they are well-equipped to engage proactively.
  

• Innovation and Improvement: Stay updated with the latest trends and features in community management and propose innovative strategies for proactive improvement.
  

• Collaboration: Collaborate with business and local comms partners to ensure the alignment of community goals with overall organisational objectives, driving a unified approach to engagement.
  

• Conflict Resolution: Address any conflicts or issues within the community promptly, ensuring a positive and inclusive environment for all members.
  

What are we looking for?

In addition to being able to demonstrate that you have skills and experience needed to perform the role, we are looking for someone with:

• Proven experience in editorial and content scheduling, preferably for large-scale audiences and communities.
  

• Experience working in a global and diverse organisation.
  

• Ability to analyse metrics and produce insightful reports.
  

• Experience in leading campaigns and events.
  

• Proficiency in using Viva Engage and other community management platforms.