Internal Communications Insight & Experience Lead

We’re a national law firm with a local reach. Our legal experts are here for you. Whether it’s personal or business, we understand that everyone’s situation is different. But we’re more than just a law firm – we’re a team of people working together to help individuals and businesses navigate life’s ups and downs. Working here you’ll feel a part of our friendly and inclusive environment.

We’ll value you for who you are and what you bring. We support each other and push boundaries to achieve incredible things and make a real difference to our clients and communities.

We're always looking to support our colleagues to work in a way that works best for them and everyone else, including our clients, the business and the regulators. Please speak to a member of our Recruitment and Onboarding team for more information.

Your Role and What You'll Be Doing

Join our multi award-winning Internal Communications team as we expand our capability with a new role focused on bringing together colleague insight, experience, and engagement.

This is a unique opportunity to shape how we connect brand, culture, and colleague voice into a unified and compelling narrative that drives meaningful action across the business. Helping align our colleagues to deliver our exciting strategy over the coming years.

As an Internal Comms Experience & Insight Lead, you’ll:

• Lead the development of our Colleague Value Proposition (CVP) narrative, ensuring it’s insight-led and aligned to business strategy.
• Own and evolve our Colleague Experience Insight Framework, translating data into strategic communication themes and actions.
• Collaborate with stakeholders across the business to deliver inclusive, effective communications that reflect colleague sentiment and business priorities.
• Influence leadership messaging and coach colleagues to own their communications and engagement.
• Represent Internal Communications in cross-functional teams and working Groups
• Contribute to the ongoing development of our internal communication function and HR department

What You’ll Bring

• A proven track record in internal communications, with strategic gravitas and a thoughtful, insight-led approach.
• Strong narrative development skills and the ability to distil complex ideas into clear, compelling communications.
• Deep understanding of colleague experience, engagement, and brand alignment.
• Confidence in influencing senior stakeholders and shaping leadership messaging.
• Experience with insight platforms like Qualtrics is also desirable

You’ll be part of a collaborative, forward-thinking team that’s passionate about making a difference. We’re proud of our award-winning work and committed to continuous personal development as members of the CIPR.

Our Benefits - What We Can Offer You

• 25 days holidays as standard plus bank holidays - You can ‘buy’ up to 35hrs of extra holiday too.
• Generous and flexible pension schemes.
• Volunteering days – Two days of volunteering every year for a cause of your choice (fully paid)
• Westfield Health membership, offering refunds on medical services alongside our Aviva Digital GP services.

We also offer a wide range of well-being initiatives to encourage positive mental health both in and out of the workplace and to make sure you’re fully supported. This includes our Flexible by Choice programme which gives our colleagues more choice over a hybrid way of working subject to role, team and client requirements.

We have been ranked in the Best Workplaces for Wellbeing for Large Organisations for 2024!

Our responsible business programmes are fundamental to who we are and our purpose. We’re committed to being a diverse and inclusive workplace where our colleagues can flourish, and we have established a number of inclusion network groups across our business to support this aim.

Our commitment to Social Responsibility, community investment activity and tackling climate change is a fundamental part of who we are. It’s made up of four strands: Our People, Our Community, Our Environment and Our Pro Bono.