Internal Sales Account Manager
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Internal Sales Account Manager
Location: Milton Keynes, office-based
Job type: Full time, permanent
Facit is a dynamic compliance and analytics software company, serving customers around the world operating with market-leading video redaction, document redaction and analytics software.
Founded in 2014, Facit has partnerships with global brands including Axis and Milestone to provide organisations with solutions which solve problems, create opportunities and enhance business operations.
Our office in Milton Keynes is looking for a motivated and results-driven Internal Sales Account Manager to join our growing sales team, reporting into the Head of Partnership and Sales.
Client Relationship Management: Develop and maintain strong relationships with existing and new clients, ensuring their satisfaction and loyalty
Product Knowledge: Stay updated on our product offerings, industry trends and competitors to effectively communicate the value of our solutions to clients
CRM Management: Utilise our CRM system to track and manage sales activities, opportunities and client interactions, ensuring data accuracy and timely follow-up
Collaboration: Work closely with the marketing, sales and product teams to align sales strategies, gather client feedback and participate in marketing campaigns
Reporting: Prepare and present regular sales reports, forecasts and performance analysis to the sales manager and senior management as well as customers
Customer Success: Monitor and enhance the customer experience by providing exceptional post-sale support, including training, troubleshooting and resolving any issues
Client Onboarding: Assist in onboarding new clients, ensuring a smooth transition and understanding of our products and services
Retention Strategies: Develop and implement strategies to retain and grow existing accounts, including regular check-ins, feedback collection and proactive problem-solving
Organisational Skills: Effectively manage time, priorities and multiple tasks to ensure timely completion of projects and high-level customer service
Skills: Excellent communication, negotiation and interpersonal skills with a customer-focused approach. Strong organisational and multitasking skills
Tech-Savvy: Proficient in using CRM systems, Microsoft Office Suite and other sales tools
Adaptability: Ability to thrive in a fast-paced and dynamic work environment
Competitive salary and performance-based incentives
A chance to contribute to and make a real difference in a growing company
A supportive work environment that values communication, reliability and respect
Opportunities for professional growth and development
A supportive and inclusive workplace culture
Convenient office location in Milton Keynes
Free on-site parking
25 days holidays plus bank holidays
Company sick pay
37.5 hours per week, Monday to Friday
Please send your CV and a brief cover letter to [email protected]. Successful candidates will be invited to an initial online interview, followed by an in-person interview and presentation at our office.
Salary: From £22,500 per year, depending on experience
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