Internal Sales Manager (Newcastle upon Tyne - office based)

UK Extrusion Ltd – Internal Sales Manager – Job Description

Job Summary:

The Internal Sales Manager at UK Extrusion plays a pivotal role in supporting sales, operations, and engineering administration.

You will ensure smooth coordination between customers, suppliers, and internal teams while managing critical documentation, spare parts logistics, and engineering schedules.

This role requires strong customer service skills, organisational skills, attention to detail, and the ability to proactively handle customer and operational needs.

Key Responsibilities:

1. Documentation & Sales Support:

• Prepare and manage internal sales and service documents, including:
• Quotations & costing sheets
• Risk Assessments & Method Statements (RAMS)
• Delivery notes, order confirmations, and commercial invoices
• Packing lists and shipping documentation

2. Spare Parts & Inventory Management:

• Proactively manage spare parts logistics—purchasing, selling, and advising customers on their orders.
• Maintain accurate records of spare items in the UK Extrusion warehouse.
• React swiftly to customer breakdowns by sourcing urgent spares and allocating engineering support.

3. Engineering Coordination:

• Manage the engineering timetable, liaising with UKE engineers and customers.
• Proactively contacting customers to arrange preventative maintenance visits
• Book engineers’ accommodation and travel as required.
• Send engineers’ logs to customers following service visits.

4. Customer & Supplier Relations:

• Build and maintain strong relationships with customers and suppliers.
• Monitor and respond to enquiries in the Managing Director’s email inbox when necessary.
• Attend industry exhibitions to support business development.

 5. Logistics & Purchasing:

• Book deliveries and collections for parts and equipment.
• Issue and track purchase orders (POs) with suppliers.

6. Systems & Reporting:

• Keep the second-hand equipment stock list updated and present options to customers.
• Maintain and update CRM software with accurate customer and sales data.

7. Additional Duties:

• Participate in meetings to enhance product knowledge.
• Assist with ad-hoc administrative tasks as needed.

Skills & Attributes:

• Strong organisational and multitasking abilities.
• Excellent communication and relationship-building skills.
• Proactive problem-solving with a customer-focused approach.
• Proficiency in CRM systems and Microsoft Office (Excel, Word, Outlook).
• Experience in sales administration, logistics, or a similar role is essential.