Internal Vendor Specialist

Westcon-Comstor are looking for an Internal Vendor Specialist / Partner Experience Executive who will be working in a dedicated Vendor Team. You will deliver exceptional customer service, giving support to the Sales function, both internal and external with Vendor Specialist knowledge. This hybrid role is based at our Bracknell office near Reading, UK.

You will need to be in the office 3 days a week (usually Tuesday to Thursday including month/quarter ends).

This is a great opportunity to further your career in a global IT Distributor supporting top tier cybersecurity vendors.

We have been recently certified by Great Place To Work in the UK and we offer a competitive salary package with great benefits.

MORE ABOUT THE ROLE

Specialist Vendor knowledge

o Structure

o Processes

o Promotions

o Pricing and bundles

o Competition and market

o Attend training fortnightly

* Working from Vendor offices once a week

o Building knowledge of the Vendor, their Strategy, Products and Services

* Sales Central (CRM) - Pipeline management

o Support with Strategic Accounts

o Ownership of unmanaged partners

* Support/Drive Vendor specific Promotions

* Supporting the Product Specialists and Sales with BOM and complex quoting

* Supporting Sales with the closing of opportunities

* Fortnightly message creation for the Partner Strategy teams

* Supporting Sales with pre-sales, accreditations, training, enablement, focus sales days

Administrative/Self Development

* Prepare for and participate in vendor and sales meetings.

* Attend relevant internal and external product training

* Attend all required internal and external meetings

* Maintain and develop own knowledge of Westcon and vendor product portfolio

* Respond to customer's requests promptly in a professional, polite and friendly manner and within the agreed customer SLA

* Obtain and evaluate all relevant information to handle inquiries and complaints in a prioritized manner

* Build and maintain business relationship with the vendor, internal and external customers, ensuring actions are processed promptly and accurately

* Dealing directly with customers either by telephone, electronically or face to face

* Direct requests and unresolved issues to the designated resource through the workflow tools

* Keep records of customer interactions, transactions, inquiries, comments and complaints on Sales View

* Record details of actions taken, using workflow tools

* Establish productive vendor relations to ensure quality of service to customers

ABOUT YOU

Experience

A self-motivated individual with an appetite to succeed with a minimum of 2 years' experience working as a proactive Internal Account Manager or Product Specialist within IT / Cybersecurity.

Desired skills include:

* Significant work experience in customer service or sales strongly preferred

* Able to memorize product specifications and demonstrate use accurately

* Able to work cooperatively as part of a team

* Must be reliable and punctual

* Desire to continue to develop skills and knowledge

* Excellent communication skills, both written and verbal

* Outstanding interpersonal skills and a positive attitude

* Articulate and well-spoken with excellent phone and email etiquette

* Strong work ethic, self-motivated

* Demonstrate honesty and integrity at all times

* Detail oriented and works with a high degree of accuracy

* Handles confidential financial and personal information appropriately

* Ability to tactfully handle stressful and difficult situations

* Possess strong problem-solving skills

* Accurately captures customer information

* Willing to be flexible

* Ability to work effectively under pressure

* Computer literate with Microsoft Office and Microsoft Outlook

Values

Demonstrates and embraces Westcon-Comstor values of Ambition, Integrity, Partnership and Accountability.

Join a growing global business

Westcon-Comstor is a leading name in IT distribution with US$5.45 billion in global revenues. Our job is to link technology vendors to our distribution partners who resell software and solutions to business and other customers.

We have been recently certified Great Place To Work in the UK together with other 27 countries.

This is an exciting time to join our expanding UK and Ireland operation, which serves the EMEA region. We have ambitious plans and huge future potential - you will be ideally placed to grow your career in a dynamic yet supportive culture.