Job Introduction
Handelsbanken are looking to hire an Intra-Group Service Management Lead. This role will be responsible for all improvement activity associated with the Intra-Group Services Agreement (IGSA) Enhancement Programme, ensuring alignment with the Bank’s Third Party and Outsourcing Policy and associated regulation.
It will also oversee the day-to-day management of the Bank’s Intra-Group Services Agreement, in line with the Bank’s Third Party and Outsourcing Policy and associated regulation.
This role will instil a strong service management ethos culture aligned to the improvement programme. In all aspects of the role, there will be a strong reliance on sound improvement practices to ensure the Bank makes steady progress on its technology regulatory agenda whilst maintaining the stability and control of the existing services.
Main Responsibilities
- Lead the IGSA Enhancement Programme, ensuring it delivers successfully within the agreed cost, time, and quality parameters.
- Own the related aspects of the IT Supplier Management function, taking responsibility for service management of Group procured services.
- Establish a service management ethos and capabilities, overseeing the service agreement improvement and service management aspects of our Group services delivery.
- Lead on relevant programme and BAU governance and reporting, including rapid and effective risk and issue management.
- Establish effective relationships with senior stakeholders in Plc and Group, and hold them to account for successful delivery in-line with Plc requirements.
- Develop effective working relationships with relevant functions across the Bank (e.g. Supply Chain, Compliance, Risk, and Audit), and ensure adherence to our Risk Management and SMR frameworks.
- Recruit, retain, and develop teams within the Handelsbanken employee development framework (“Wheel Cycle”).
Ideal Candidate
Research (by Harvard University) shows that women are particularly likely to second guess themselves and not apply - so if you are worried you don't meet all the criteria, get in touch anyhow and let us do the worrying…
- Significant previous experience in service management; 3rd Party outsourcing policy; business continuity; oversight of group service relationships; operational risk management. Demonstrable senior management experience of these areas is mandatory for this role.
- Expertise in relevant areas of regulation e.g. SS2/21, OCIR, DORA, SYSC 8.
- Experience in large-scale change environments leading teams deploying large-scale enterprise improvements to continuity and service improvement.
- Highly effective leadership, interpersonal, and communication skills.
- Excellent verbal and written communication skills, ability to produce comprehensive reports/briefings for senior stakeholders.
- High levels of professionalism and ethical behaviour.
- Ability to apply sound risk assessment and management principles and processes and find ways of solving or pre-empting complex risks and issues.
- Strong financial management and commercial awareness.
- Quality focused. Knows what it takes to deliver quality, sustainable improvements to operations to meet regulatory needs, and can teach others to do the same.
- Demonstrated experience in a highly regulated or similar (e.g. Government) environment.
Company Information
Handelsbanken is a relationship bank with a decentralised way of working, a strong local presence thanks to a nationwide network of branches, and a long-term approach to customer relations. Each Handelsbanken branch operates as a local business enabling it to make decisions at a local level and provide a bespoke service. The focus is always on the need of the individual customer and not on the sale of specific products.
We are embarking on an exciting Business Transformation journey. This transformation will significantly enhance our technology system systems, processes and services, bringing evolution to our ways of working. Join us in this transformative journey, where your dedication, adaptability and commitment will play a crucial role in shaping the future of banking for our valued customers.
The Bank is deeply committed to embedding good equality and diversity practice into all of our activities. This is so that we are an inclusive, welcoming and inspiring place to work that encourages everyone to apply, regardless of socio-economic background, age, disability, pregnancy and/or parental status, race (including colour, nationality, and ethnic or national origin), veteran status, marital and civil partnership status, religion or belief, sex, gender reassignment or sexual orientation.
Check our
Handelsbanken website for further information
At Handelsbanken, we deeply value our unique culture and values including trust in and respect for each individual. We take pride in nurturing a work environment where people flourish, and where they are empowered to take decisions in their areas of expertise. We take a long term perspective in everything we do and want each employee who joins us to build a long terms successful career with the Bank.
What is in it for you?
- We have a wide range of learning and development available, empowering and enabling our colleagues to take ownership of their own development.
- Competitive Salary and an extensive range of benefits is provided, including private medical insurance, income protection and life assurance
- A market-leading pension contribution of 15% paid by the bank, which can be invested in a wide range of funds (including ESG and Shariah funds)
Application next steps
Your journey with us begins once you have submitted your application. One of our Handelsbanken recruiters will be reviewing your details and will later organise a phone conversation if you match the role requirements. If there is a mutual fit, we will extend an invitation for you to participate in an interview.
How can we support you to be your best self? Our Talent Acquisition team will be happy to provide support e.g. if you need additional time to prepare for an interview or you have any requirements for any part of the interview/hiring process – just let us know by email uk_talent@careers.handelsbanken.co.uk .
This advert will be live for a minimum of two weeks. However, please note that after the two weeks, the closing date could change at any time depending on the number of responses received.
