Investigation Manager (hybrid/remote)

Are you an excellent people manager who has experience of managing a team of Investigators, Lawyers or Case Workers within another Regulator, a Law Firm or similar organisation?

We are looking for an experienced Investigation Manager in a range of locations, including remote.

What's in it for me?

• Lead a team of Investigation Officers in delivering the SRA's mission of enhancing confidence in legal services, providing quality technical advice, investigation strategy and case direction on a variety of investigations about alleged breaches of our Standards and Regulations.

• Showcase your people management skills by supporting and developing your team to become excellent customer focused Investigators working to the highest standards.

• Be part of the Investigations leadership team and develop and implement changes and improvements to the way we work.

• Work collaboratively with other areas of our organisation to take action to protect the public.

Your role

As an Investigation Manager you will have an integral role in leading and managing a team of Investigation Officers, playing a vital role in helping to deliver high professional standards in the legal profession. Investigation Officers investigate reports about alleged misconduct and breaches of our Standards and Regulations.

As part of a team of around fifteen Investigation Managers you will provide support, development, technical expertise and case direction to between five to eight Investigation Officers.

This is a leadership position which will require you to nurture your team and develop people to deliver high performance, in line with our values which shape everything we do.

You will give support and guidance to your team to make sure quality results are delivered against set objectives/KPIs and that exceptional levels of customer experience are demonstrated.

Working with senior management, you will successfully deliver organisational change programmes within your team and proactively pursue improvements to the way we work.

Your team

Working closely with your team, you will develop an understanding of their individual needs. You will have a strategic yet pragmatic input into your team's work, demonstrating excellent performance and management skills to inspire the best from your team.

You will have accountability and oversight of the progression and quality of investigations handled by your team and you will make sure that cases are managed on time and that quality standards are consistently high.

Excellent interpersonal skills with a proven ability to challenge and influence key stakeholders at every level are key to being successful in this role.

What we're looking for

• Ideally, you will have experience of working in a similar role with another regulator or have had experience of managing Investigators, staff within a law firm or in the legal sector.

• Considerable people management experience in a complex organisation is essential.

• Technical excellence gained from practical experience, to provide sound advice on case direction as well as an understanding of regulatory and operational risk.

• Ability to motivate your team, managing performance through coaching to improve standards and engage staff in their own development.

• A proactive decision maker, capable of identifying risks related to cases and individuals.

• A flexible and tenacious individual, able to adjust your priorities at short notice.

Useful and additional information

There is a Role Profile attached at the bottom of the advert on our website.

We are currently advertising this opportunity on a full or part time basis. Please apply according to your preference. Part time hours would allow for 28-35 hours per week, working across 4 days.

Location

If you are not based within what we consider to be a commutable distance of one of our office locations (Birmingham, London or Cardiff), we may offer you a home-based contract, where you will primarily work from home with occasional requirements to attend the office. If we determine that you do live within a commutable distance to one of our offices, you will be offered a hybrid role, typically involving 1-2 days per week in that office and the remainder working remotely.

If you have any questions that are not answered in the advert or on our website, you can contact us via r.

To apply

Please use the apply button at the bottom of the advert on our careers page.

You will need to upload a CV alongside evidence of your knowledge, skills and experience and how they specifically relate to key requirements of the role. The responses you provide in the application form will be used to shortlist your application. Answers to each criterion must be no more than 300 words.

To find out more about the recruitment and selection process and how to make the most of your application, please visit our jobs pages.

Closing date for applications is 22 September 2025 at 9 am

Assessments will likely take place week in early October.

Interviews will take place in late October/early November.

Previous applicants to this role within the last six months will not be considered.