We are looking for an
IT Admin and Support Technician to join our team. This role is
UK based with occasional travel to continental Europe.
About us:
We’re easyHotel. And we’re creating a new kind of affordable hotel.
Our mission is to make travel more affordable with smartly designed hotels that give guests just what they need for a great night’s sleep. That means hotels that are easy to book, easy to use, and in central or well-connected locations with four-star style beds too.
We keep things simple, so guests can focus on enjoying the destination or getting on with their work. Whether they’re travelling on a budget or just prefer to spend more on the experiences that matter, we’re here for them.
As part of the
easy family of brands, we’re known for delivering great value and service. It’s what sets us apart and what keeps our guests coming back.
To support our continued growth we are looking for an
IT Support and Administration technician to join the London Support Team. This role is perfect for someone who enjoys problem-solving, communicating with people, and keeping systems running smoothly behind the scenes.
Benefits you will receive as our IT Admin and Support:
- 8% E’er pension contribution
- Life Insurance
- Employee Assistance Programme
- Hybrid working policy
- 25 days holiday
- Discounted hotel rooms you, friends and family
About the IT Admin and Support role:
This role will be based in the UK and will provide support for Hotels and Support Offices across easyHotel, including in the UK, France, Spain and the Netherlands.
easyHotel offers an entrepreneurial environment where the right candidate can really grow in their role, taking on more responsibilities and a wider remit than perhaps would be possible elsewhere.
This is a great opportunity to join a truly international team, with real potential to develop your career on a European stage, working for an employer who is committed to offering industry leading low-carbon rooms.
The IT Admin and Support is a great opportunity because:
- It’s a new position with the potential to make a real impact immediately
- The role interfaces with many varied stakeholders across the business and will be highly visible
- The opportunity to be part of an international team, working alongside close colleagues in France and The Netherlands of our Support Office and across Europe of our hotels
- The opportunity to work within a small extended team in a results-focused environment
What you’ll be doing as our IT Admin and Support:
- inventory of IT Assets, referencing, upgrades, installation, and configuration
- Networks, servers, Wifi services and monitoring
- Cost control: organization, assets, software licences
- Continuous improvement
- Implementing security protocols and procedures to prevent potential threats
- Creating and disabling user accounts and monitoring access control
- Keeping up to date with advancements and best practices in IT administration
- Issues: troubleshooting and resolving
- Performing diagnostic tests and debugging procedures to optimize systems
- Designing and implementing efficient end-user feedback and error reporting systems
- You will be the point of contact on IT subjects of our colleagues.
What we’re looking for in our IT Admin and Support:
- A Bachelor's degree in computer science, information technology, information systems, or similar and/or applicable professional qualification, such as Microsoft, Oracle, or Cisco certification.
- At least two years' experience in an IT Support role, ideally in a comparable business based over multiple sites.
- Extensive experience with IT systems, networks, and related technologies.
- Solid knowledge of best practices in IT administration and system security.
- Exceptional, organizational, and time management skills.
- Strong analytical and problem-solving skills.
- Excellent interpersonal and communication skills.
If you’d like to be part of our journey we want to hear from you.
