IT Apprentice

London, England, United Kingdom

6/19/2025

IT Operations Apprentice

Overview

Plenitude Consulting based in Canary Wharf, London. We are a niche consultancy, specialising in Financial Crime Risk and Compliance. Our People Team have an opportunity for an Apprentice to join as a People Team Assistant Apprentice, to help our busy, experienced team with day-to-day activities/duties and to help you foster the best practices to begin your People Profession. On successfully passing your apprenticeship qualification, we are committed to offering a permanent position within our People Team.

Working hours: 40 hours per week full time. As an apprentice you will be spending 20% of your time on off-the job learning, which includes online lectures/tutorials with your training provider.

We are looking for an IT Operations Apprentice to support our IT & Information function, which sits within our Operations department. This is an exciting opportunity for someone who is curious, eager to learn, and ready to thrive in a fast-moving environment. You will gain hands-on experience across IT support, AI support, and operational processes, working with a dynamic team to help drive our business forward.

We Are Looking For Someone Who

• Is enthusiastic about technology and operations
• Has a proactive approach to problem-solving
• Is keen to learn new skills and develop professionally
• Communicates clearly and works well in a team
• Is organised and able to prioritise tasks in a busy environment
  

You Will Be Involved In

• Providing first-line IT support to staff and end-users
• Assisting with troubleshooting hardware and software issues
• Supporting the deployment and maintenance of IT systems and devices
• Helping with the setup and monitoring of AI tools and solutions
• Assisting in operational processes such as asset management, documentation, and workflow optimisation
• Participating in IT and operations projects as required
• Maintaining accurate records of support requests and resolutions
• Ensuring compliance with IT policies and procedures
  

Key Responsibilities

• 1. IT support

• Respond to staff queries and resolve basic technical issues
• Set up and configure new devices for staff
• Support software installations and updates
• Support with IT & Information Security audits
• Help maintain IT asset inventory
• 2. AI support
• Assist with the implementation and monitoring of AI tools
• Provide basic support for AI-driven applications
• Document user feedback
• 3. Operations support
• Support operational process improvements
• Assist with documentation and reporting
  

What We Are Looking For

• 1. Essential skills & qualities
• Strong interest in IT and technology
• Good communication and interpersonal skills
• Willingness to learn and adapt
• Basic understanding of computer systems and software
• 2. Education & experience
• GCSEs (or equivalent) in English and Maths
• Some experience with computers (either through school, college, or personal interest)
• No prior work experience required full training will be provided
  

Desirable But Not Essential

• 1. Familiarity with Microsoft Office 365 or SharePoint
• 2. Awareness of information / cyber security best practices
• 3. Interest in AI and automation technologies
  
  

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