IT APPRENTICESHIP

Baltic Apprenticeships are excited to be working with Fusion Technology Solutions to help them find their next IT Apprentice. Fusion Technology Solutions is a UK-based managed IT services provider that supports small and medium-sized businesses with reliable technology solutions, including IT support, cyber security, cloud services, communications, and proactive system monitoring to keep clients technology running smoothly.

In this apprenticeship, youll gain hands-on experience helping with day-to-day IT tasks, such as setting up user accounts, supporting technical issue resolution, monitoring systems for potential issues, and assisting with hardware and software installations. Youll work closely with the team to learn practical skills in IT support and security while contributing to real customer service delivery.

In this role, youll work towards your Information Communication Technician qualification, delivered by our expert training team at Baltic Apprenticeships.

A Typical Day In The Job

• Help set up new user accounts, manage password resets, apply security updates, and support basic cyber security tasks to keep systems safe.
• Log and manage support tickets, making sure issues are prioritised correctly, resolved on time, and escalated to senior engineers when needed.

Provide technical support to staff and clients, both remotely and on-site, helping fix hardware, software, and network issues.

Install and set up computers, laptops, servers, routers, and switches, making sure everything is working properly after installation.

Install and update operating systems, business software, and security tools, including setting up user profiles and permissions.

Monitor systems using remote tools to spot performance issues, faults, or potential security risks before they become bigger problems.

Follow step-by-step technical guides and internal documentation to troubleshoot issues, carry out tasks correctly, and keep accurate records of work completed.

Full training and support will be provided by your workplace mentor and from the Baltic team.

Salary, Hours & Benefits

• £17,000 per annum
• Monday to Friday
• 28 Days annual leave including bank holidays
• Regular social events
• Health benefits following on from completion of the apprenticeship
  
  

Desired Qualities, Skills And Knowledge

• Passion for IT and technology

Good communication skills

Customer service skills

Ability to work independently and part of a team

Grade 4/C in Maths & Grade 5/C in English

Your Training With Baltic

This Level 3 apprenticeship provides everything you need to immerse yourself in the exciting world of technology and launch a rewarding career in IT.

Youll get hands-on experience in all areas of technical support, from configuring devices to supporting with software, optimising performance and setting up virtual environments. With our unique curriculum and one-to-one support, youll accelerate your skills and get the qualification and confidence you need to thrive in IT.

Youll be based full time with an employer and will quickly become an important part of the team. Our training is 100% online, including real-time classes with our expert trainers and self-paced courses created by industry specialists.

Next Steps

If this sounds like the role for you, send us an application! Once we receive your CV, one of our team will be in touch to help you with the next stage. The application process includes an informal chat with our recruitment team, followed by a more formal employer interview if shortlisted.

Eligibility Criteria

You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.

INDIT

VACANCY INFORMATION

Location

Chelmsford

Postcode

CM1 1RP

Programme

ICT Support Technician - Level 3

Salary

£17,000

Reference

J-013630

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