IT Business Systems Support Engineer

Role Title: IT Business Systems Support Engineer

Location: Leeds (Hybrid)

Contract: Permanent

Salary: £37,000 to £45,000 dependent on experience

The IT Business Systems role is to be responsible for the delivery and ownership of support to the organisation’s business applications efficiently and effectively in fulfilling business objectives. This includes support applications and software for all customers, such as operations, development, training teams and other business units. The Business Systems Support Engineer is also responsible for assisting in the design, delivery, and improvement of software applications liaising with vendors and 3rd parties as necessary.

This role will provide technical support and ensure the smooth operation, maintenance, and enhancement of business applications. Your expertise will help resolve issues, optimize system performance, usage and contribute to the overall IT strategy

As our new IT Business Systems Support Engineer, you will also:

• Own applications end to end, managing their full lifecycle and working with business stakeholders to agree and deliver appropriate support, resilience, and business continuity.

We are looking for:

• Knowledge of application & IT management practices and certifications (ITIL, Agile, DevOps, SRE, SDLC).
• In-depth, hands-on knowledge of and experience with enterprise and desktop applications
• Technical exposure to Terraform, SharePoint (integration), C#, SQL, PowerShell, Azure Storage, PowerApps, CI/CD and CRM systems.
• Broad knowledge of programming languages and techniques
• Experience of Azure Cloud technologies including Azure DevOps, Azure portal, CLI, Arc & Azure Monitor
• Proficiency in troubleshooting and debugging applications
• Experience with monitoring & Observability tools

We welcome applicants from all backgrounds, and we encourage you to apply even if you feel you do not match 100% of the technical requirements. We celebrate diversity, promote inclusivity and strive to create a work environment which ensures everyone can be heard.

In return, we can offer you:

• Discretionary on-target bonus of 5%. Up to a max 10% based on performance
• 11% pension contribution (3% from you, 8% from us – optional additional matched 3% contributions, e.g. 6% from you, 11% from us)

Who We Are

Medical Protection Society (MPS) is the world’s leading protection organisation for Doctors, Dentists and healthcare professionals. We protect and support the professional interests of almost 300,000 Members around the world.

We are a not-for-profit organisation, meaning our Members’ premiums are kept safe should our Members require support for complaints or claims arising from professional practice, or invested into bettering the organisation, our colleagues and our products.

Our philosophy is to support safe practice in medicine and dentistry by helping to avert problems in the first place. We also actively campaign for regulatory and legal reforms that benefit Members and the wider healthcare professions.

To do this, we need colleagues who are trusted and supported to deliver their best work, whether that be through leadership development, fully-funded training courses or peer-to-peer support. We want our colleagues to feel empowered enough to deliver positive change, display ambition to push themselves and are determined when faced with a challenge, whilst ensuring our Member’s best interests are at the core.

Next Steps

If you are interested in finding out more, looking for a new role and want to join an organisation that truly values its employees, take a look at the role profile to find out more about the role to apply.

Our Talent Acquisition team are always on hand should you have any questions, are having any technical issues or wish to understand how MPS can support you with your application and interview. You can contact our Talent Acquisition team by emailing careers@medicalprotection.org.