IT Configuration Analyst

IT Configuration Analyst

Business Area: IT

Place of Work: London

Contract Type: Fixed Term Contract

When you join USS, the size and scale of our pension scheme means you will have numerous opportunities to learn and develop your career.

Given our size, you'll have real autonomy and influence as you collaborate closely with a wide-ranging team of experts.

About the role

In your role as IT Configuration Analyst, you will make a meaningful and valued contribution from the outset.

This role will provide a great opportunity to report to our IT Service Desk & Support Manager as a fundamental part of the USS Technology Services group function.

As an IT Configuration Analyst, you will be managing all configuration-related day-to-day activities such as asset, configuration, and lifecycle management.

The role will also be responsible for building and configuring end-user compute hardware and ensuring the IT build areas are to standard.

This role will maintain the accuracy and integrity of config data within ITSM & CMDB tools, ensuring that they are aligned with ITILv4 & USS policies and practices.

You will act as a central point of contact for managing the supporting configuration-related queries and contribute to the effective resolution of incidents and the delivery of high-quality IT services.

This role is based in London but will require occasional travel to the Liverpool office.

What you will be doing

As a trusted part of the IT team, you will:

• Provide support and guidance on Configuration Management across the London and Liverpool IT teams.
• Manage the full asset lifecycle for hardware, software, and equipment in USSIM offices.
• Develop and implement processes for tracking IT assets from purchase to decommission.
• Perform inventories, monitor asset usage, and maintain accurate records and reports.
• Deploy end-user compute hardware and maintain the IT Build & Storage areas.
• Standardise equipment to reduce costs and identify improvement opportunities.
• Liaise with suppliers and support IT Management with procurement, reporting, and issue resolution.

About you

We know that sometimes people can be put off applying for a job if they don't tick every box. If you're excited about working for us and have most of the skills or experience we're looking for, then please apply, regardless of whether you meet all the requirements outlined in this profile.

To be successful in the role, you will have:

• Experience in hardware asset management and IT environments.
• Ability to produce accurate reports with high attention to detail.
• Strong planning, organisational, and communication skills.
• Ability to work independently and collaboratively under pressure.
• Experience working within an ITIL service-focused team.
• Problem ownership and accountability.
• Excellent knowledge of systems and technologies used by USS.

Why join us?

At USS, every individual contributes to building a secure financial future for our members and their families. We strive to create a work environment where everyone can thrive professionally while making a meaningful impact on the lives of others.

We're also committed to helping you build your career by providing development opportunities. We put a focus on recognising and supporting each individual's unique career path, driving this forward with the support of an engaged and proactive management team.

Here at USS, we want you to thrive in and out of work with a friendly team, flexible culture and excellent range of benefits!

How we will reward you

• Great starting salary
• Generous annual leave package
• Access to a high-quality pension scheme provided through the Universities Superannuation Scheme
• Supportive people policies (including enhanced occupational sickness pay and family-friendly pay)
• Financial contributions towards your personal development to help you maintain your physical and mental well-being
• Access to a range of health and wellbeing services, i.e., private healthcare, discounted gym membership
• Learning and development opportunities to develop your skills, knowledge and talent
• Employee Volunteer Days to support the communities where you work and live
• Cycle to Work Scheme

Our culture and values

Our people are what makes us different. We work together to create a diverse and inclusive culture that embraces individuality, where people are welcomed and feel comfortable in the knowledge that they can be themselves.

Our purpose firmly states the importance of members, putting them ‘front and centre’ of what we do. This is embedded through our values:

• Integrity
• Collaboration
• Excellence

About us

Universities Superannuation Scheme (USS) was established in 1974 as the principal pension scheme for universities and higher education institutions in the UK.

We work with around 330 employers to help build a secure financial future for more than 528,000 members and their families. We are one of the largest pension schemes in the UK, with total assets of around £75.5bn (at 31 March 2023).

USSIM is proud to be an equal opportunity employer. We strive to ensure our recruitment process is as flexible and inclusive as possible so we can attract diverse candidates and recruit the best talent.