IT Engineer (on site)

hVIVO has a vacancy for an experienced IT Engineer to join the team here. The role is full time and permanent based in Canary Wharf and is on site 3 days per week.

As an IT Engineer, you will be a vital part of our collaborative IT team, acting as a technical anchor for our group-wide operations. You won’t just be dealing with user issues; you’ll be collaborating with the rest of the team to deliver a reliable and outstanding service.

We operate in a fast-paced, dynamic environment where uptime is just the baseline. Your mission is to evolve and enhance our IT landscape, driving efficiencies that empower every department to succeed.

The key responsibilities of the role are;

• Managing User Accounts, Devices and Applications
• Supporting Windows builds, imaging, and configuration
• Installing, configuring, and troubleshooting business applications
• Managing mobile devices (often via MDM platforms like Intune).
• Creating, modifying, and disabling accounts in systems like Active Directory, Azure AD, and SaaS platforms.
• Handling permission changes, group memberships, and MFA issues.
• Ensuring access requests follow security and compliance processess

Operational Flexibility Participate in a flexible support model to ensure business continuity. This includes standard office hours and occasional, pre-planned out-of-hours support as required by project milestones or critical maintenance.

Trend Analysis Don't just fix issues—monitor them. Use support data to identify recurring technical themes and implement permanent structural improvements.

The key components to being in the team are

• Enablement You will provide the robust, scalable platform that allows our development and product teams to deliver world-class applications on a rock-solid foundation.
• Partnership You’ll act as a key technical liaison with external partners and suppliers, ensuring our network, servers, and applications are expertly documented and seamlessly supported.
• Balance Our model blends proactive project delivery with high-level technical support. You’ll use data from our ticketing systems not just to "fix things," but to perform trend analysis and prevent future issues before they arise.
• Evolution Technology doesn't stand still, and neither do we. You’ll have the curiosity to explore emerging tech and the drive to integrate it into our stack. We back this up with a commitment to your professional development and ongoing training.