IT Field Services Engineer - Leeds
Company
Location
Leeds, England, United Kingdom
Posted At
8/21/2025
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Description
Field Services Engineer - Leeds
About The Role
Are you passionate about technology and excited to make an impact in a fast-paced, dynamic environment? ESP Global Services is seeking a Field Services Engineer to join our talented team in the North of the UK. We are a leading provider of 24/7 IT support and infrastructure solutions, trusted by clients worldwide to deliver exceptional service.
In this role, you’ll represent ESP as the first point of contact for both hardware and software issues. You’ll provide 1st and 2nd line support for customer contracts within your region, offering quick, efficient solutions that keep businesses running smoothly. Whether you're fixing hardware, troubleshooting software, or helping teams at airports, your work will be critical to our success.
What Will You Do?
Competitive Salary & Benefits
At ESP, we prioritize growth. Whether you want to become an expert in IT, expand your skills, or transition into another division, we offer unlimited access to training programs tailored to your career goals.
A Culture Of Inclusion & Belonging
We believe that diverse perspectives fuel innovation. At ESP, you’ll work in an inclusive environment where your uniqueness is celebrated, and everyone has the opportunity to thrive.
Who We Are
ESP Global Services has been a trusted name in IT support since 1992. We provide tailored, customer-centric IT solutions across industries, with a particular focus on the aviation sector. Our 24/7 support, expert teams, and commitment to security, compliance, and excellence make us leaders in our field. Whether it’s managing IT hardware lifecycle services or supporting critical operations at airports worldwide, ESP is dedicated to exceeding customer expectations every time.
If you're ready to develop your career in IT, deliver exceptional service, and work with a passionate team, we’d love to hear from you.
Join a team that prioritizes excellence—our ISO 9001 certification reflects our commitment to quality and superior customer service.
ESP Global Services is an Equal Opportunity employer.
About The Role
Are you passionate about technology and excited to make an impact in a fast-paced, dynamic environment? ESP Global Services is seeking a Field Services Engineer to join our talented team in the North of the UK. We are a leading provider of 24/7 IT support and infrastructure solutions, trusted by clients worldwide to deliver exceptional service.
In this role, you’ll represent ESP as the first point of contact for both hardware and software issues. You’ll provide 1st and 2nd line support for customer contracts within your region, offering quick, efficient solutions that keep businesses running smoothly. Whether you're fixing hardware, troubleshooting software, or helping teams at airports, your work will be critical to our success.
What Will You Do?
- Troubleshoot and Support: Provide desktop support for a wide range of hardware and software, including operating system issues, desktops, printers, laptops, and more.
- Installation and Maintenance: Install and maintain computer systems and peripherals, addressing hardware problems and providing expert guidance on desktop applications.
- Break/Fix Support: Handle "Break/Fix" services and ensure smooth installation, upgrade, and device driver management.
- Customer Excellence: Deliver top-tier customer service and support for designated equipment, always maintaining professionalism.
- Flexibility and Shift Work: Adapt to varying shift patterns, including occasional night shifts, as we provide 24/7 support to airports.
- Administrative Duties: Update service tickets, escalate issues when necessary, and monitor your service calls to ensure timely resolution.
- Monday - Friday, 9 AM - 5:30 PM, with flexibility for occasional 12-hour shifts (day and night) to support our airport clients 24/7.
- Hands-On IT Experience: You’ve got up to 2 years of direct experience in PC and laptop hardware service, plus proficiency in desktop support and knowledge of current operating systems.
- Tech Savvy: Basic knowledge of LAN/WAN setups, DNS, DHCP, VPN, RDP, and the ability to troubleshoot complex issues with the right guidance.
- Customer-Centric: You understand the importance of strong communication, whether written or oral, and have a deep commitment to customer service.
- Flexibility & Reliability: You’re able to work across various locations with short notice and occasionally cover shifts in our airport locations.
- Eligibility for Clearance: You’ve been in the UK for 5+ years and can provide the necessary references for airside clearance.
- Ability to lift and move equipment (20-50 lbs).
- Comfortable standing, kneeling, and using mechanical tools for extended periods.
Competitive Salary & Benefits
- Salary: Up to £28,000 - £30,000 + company vehicle, mileage, and on-call allowance.
- On-Call Pay: £20 per day in addition to your salary, with on-call rotations once every 5 weeks.
- Comprehensive Benefits: 20 PTO days, pension, life assurance, and exclusive discounts via Perkbox.
At ESP, we prioritize growth. Whether you want to become an expert in IT, expand your skills, or transition into another division, we offer unlimited access to training programs tailored to your career goals.
A Culture Of Inclusion & Belonging
We believe that diverse perspectives fuel innovation. At ESP, you’ll work in an inclusive environment where your uniqueness is celebrated, and everyone has the opportunity to thrive.
Who We Are
ESP Global Services has been a trusted name in IT support since 1992. We provide tailored, customer-centric IT solutions across industries, with a particular focus on the aviation sector. Our 24/7 support, expert teams, and commitment to security, compliance, and excellence make us leaders in our field. Whether it’s managing IT hardware lifecycle services or supporting critical operations at airports worldwide, ESP is dedicated to exceeding customer expectations every time.
If you're ready to develop your career in IT, deliver exceptional service, and work with a passionate team, we’d love to hear from you.
Join a team that prioritizes excellence—our ISO 9001 certification reflects our commitment to quality and superior customer service.
ESP Global Services is an Equal Opportunity employer.
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