IT Helpdesk Technician

CompanyReid Brewin Architects

LocationLondon Area, United Kingdom

Posted At1/23/2026

UK Visa Sponsorship Analytics

Analytics are greyed out due to low classification confidence (46.0%).

Occupation Type

IT user support technicians

Occupation Code Skill LevelMedium Skilled

Sponsorship Salary Threshold

£41,700 (£21.38 per hour)

Standard minimum applies

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Description

IT Helpdesk Technician, Reid Brewin Architects (London)

Founded in 2006 in Paris, Reid Brewin Architects (RBA) has developed into a dynamic international practice, now home to more than 160 team members across our studios in London, Paris, Milan, and Madrid. We specialise in high-specification, large-scale projects – particularly in data centres, commercial offices, and luxury retail. Known for our technical excellence and design-led approach, we offer a vibrant, multicultural environment.

To support the continued growth of our London studio, RBA is seeking a proactive and service-oriented IT Helpdesk Technician to provide technical support and ensure the smooth running of our IT systems. Working closely with the IT director and the rest of the IT team based in Paris, this role is based in our London studio (25 staff) while also providing remote IT support to our Paris, Milan, and Madrid studios for approximately 30-40% of the time.

Key Responsibilities

Act as the main point of contact for IT helpdesk requests in the UK, logging, prioritising, and resolving tickets
Provide first-line IT support to London-based staff, resolving hardware, software, and network issues

Support the setup, configuration, and maintenance of laptops, peripherals, printers, and audio-visual equipment

Ensure meeting rooms and presentation technology are fully operational

Assist with onboarding and offboarding from an IT perspective, including user accounts, equipment, and access

Support day-to-day management of Microsoft 365, email, file servers, and SharePoint

Assist with user account management, permissions, and access control

Support cybersecurity best practices, including device security, updates, and data protection

Maintain accurate IT asset registers and technical documentation

Work closely with the international IT and Support teams to ensure consistency across offices

Provide clear guidance and user support to non-technical staff

Contribute to a responsive and positive support culture across the practice

Provide remote IT support to Milan and Madrid studios

Assist with troubleshooting, system access, and user support across time zones

Support the rollout of new systems, updates, and IT procedures internationally

Coordinate with local contacts where on-site intervention is required

Candidate Profile (Essential)

Minimum 2 years’ experience in an IT Helpdesk or IT Support role
Strong working knowledge of Windows environments
Experience supporting Microsoft 365, email systems, and SharePoint
Good understanding of basic networking, hardware troubleshooting, and AV systems
Strong communication skills with a user-focused, service-oriented approach
Ability to manage multiple support requests and prioritise effectively
A proactive and reliable team player, able to work independently when required

Desirable

Experience supporting international or multi-office environments
Experience within an architecture, engineering, or design environment
Knowledge of architectural software environments (e.g. Revit, Adobe Suite)
Spanish and/or French language skills
Basic knowledge of IT security standards and best practices

What We Offer

A key technical support role within a growing international practice
Collaboration with teams in London, Paris, Milan, and Madrid
28 days annual leave
Competitive salary
Hybrid working (up to 2 days WFH after probation)
Private medical insurance
Cycle to Work scheme
Enhanced company pension