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Role - Business Analyst Infrastructure
Location - London, UK (Hybrid)
Type - Permanent
Job Description:
Key Responsibilities
- Requirements Gathering and Analysis: Collaborate with business units, IT teams, and stakeholders to elicit, analyze, and document infrastructure-related requirements and ensure alignment with organizational objectives.
- Process Mapping and Improvement: Assess current infrastructure processes and workflows, identify areas for optimization, and recommend improvements to drive efficiency and reduce risk.
- Solution Design Support: Work closely with infrastructure architects and engineers to translate business requirements into functional specifications, ensuring solutions are technically feasible and cost-effective.
- Project Coordination: Act as a liaison between project management, stakeholders, and technical teams, supporting project planning, resource allocation, and timeline management for infrastructure initiatives.
- Documentation: Prepare clear and comprehensive documentation including business cases, requirement specifications, process diagrams, technical reports, and user manuals as needed.
- Testing and Validation: Participate in the development and execution of test plans to validate that infrastructure solutions meet business and technical requirements.
- Risk and Impact Assessment: Evaluate potential risks associated with proposed infrastructure changes and support the development of mitigation strategies.
- Stakeholder Communication: Facilitate effective communication among cross-functional teams, providing regular updates and ensuring stakeholder expectations are managed.
- Updates to the Demand Management Governance Framework
- Producing training material for the end-to-end process & the tool
- Assist in the setting up of User Training courses
- Assist in compiling and producing the Action & Finding Completion documents for the Audit Finding
Skills and Qualifications
- Bachelor’s degree in information technology, Computer Science, Business Administration, or related field.
- Proven experience as a Business Analyst, ideally within the IT infrastructure domain.
- Strong understanding of IT infrastructure components such as networking, servers, storage, cloud solutions, and cybersecurity.
- Excellent analytical, problem-solving, and organizational skills.
- Ability to communicate complex technical concepts to non-technical stakeholders.
- Experience with process mapping, requirements gathering, and documentation tools.
- Knowledge of project management methodologies (e.g., Agile, Waterfall)
- Strong interpersonal skills and ability to work collaboratively in cross-functional teams.
