Location: North Greenwich, London, UK
6-month Fixed Term Contract, with option of extension or even permanency
Salary: £65,000 - £70,000 Pro rata for 6 months plus excellent benefits
About Us
The End User Computing (EUC) team, within TfL are responsible for all computing needs of our 30000+ users. We are responsible the provisioning of laptops, desktop, remote desktop solutions, identity, authentication, operating systems, fixed and mobile telephony, unified comms, printing, AV equipment in meeting rooms, and the provisioning of the circa 550 desktop applications that operate on the OneLondon domain.
In conjunction with our technology peers, EUC services underpin all the work and productivity delivered by all Transport for London staff which ultimately keep TfL services running. Our work to provision and maintain IT services spans across the entire organisation, therefore our services are required 24 hours a day, 7 days a week and 365 days a year.
About The Role
As an Infrastructure Manager, you will be accountable for all the Identity, authentication, and Citrix services within your function. You will be responsible for leading a team of Identity and Citrix specialists carrying out daily tasks to ensure the robust availability of the critical technical services within your control. You will be a figure head to projects, agreeing actions and deliverables and overseeing the successful delivery of outcomes by providing great leadership with your stakeholders and your staff.
BAU Function – primary focus is to prevent outages through checks and monitoring, and if a failure does occur, identifying the root cause and restoring the service.
Build & Delivery Function – delivering specific project outcomes, and new services, related to the environment you are responsible for, including proof of concepts activities. Collaboration with our team of Technical Delivery Managers, and often Infrastructure Architects is key, to help deliver these outcomes.
Lifecycle and CSI Function – ensuring that tools and platforms remain upgraded and compliant to keep them safe from cyber-attacks, stable, and fully supported.
Working closely with our team of Technical Delivery Managers to deliver improvements to existing infrastructure.
Skills, Knowledge And Experience
- Strong leadership skills and previous experience of managing a team of technical specialists.
- Good ability to engage with senior stakeholders
- Resource management skills
- Citrix DaaS and NetScalers
- Windows operating systems current, past and future
- Active Directory & associated technologies, multi factor authentication
- PowerShell – to enable automation through scripting
- Knowledge of SAN, NAS and Host connectivity to Windows
- Forcepoint, Trend and Windows Defender Security Solutions
- F5 load balancing technology
These are the technologies in place today. It doesn’t mean they will be around forever. In this role you will be a key leader to help shape our EUC strategies for the long term, and you will be enabled, entrusted and empowered to deliver the best outcomes for TfL as a result. We are looking for a transparent leader who can take on this critical function and develop the team to grow and evolve with the technologies we use today and tomorrow. If this is you, then we would love to hear from you.
Advert closes Sunday 31st 2025, at 23.59
Excellent Benefits Include
- Final salary pension scheme
- Free travel for you on the TfL network
- Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home or 75% reimbursement on a 28-day flexi ticket
- 30 days annual leave plus public and bank holidays
- TfL is committed to work-life balance, operating a hybrid working approach where business and role requirements allow
- Private healthcare discounted scheme (optional)
- Tax-efficient cycle-to-work programme
- Retail, health, leisure and travel offers
- Discounted Eurostar travel
Additional Information
Please apply supplying your CV preferably in “.docx” format. This document should be A4, in Arial 12 font, and a maximum of 2 pages per document.
If you are shortlisted you may be invited to take part in a Video interview. We endeavour to give candidates as much notice as possible however some interviews/ assessments will be organised at short notice and will require a degree of flexibility. We reserve the right to close the application window early if we receive a high volume of suitable applications.
Equality, diversity and inclusion
We are committed to equality, diversity and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation. Our goal is to make our recruitment as inclusive as possible. We are a disability confident employer who guarantee an interview to any disabled candidate who meets all of the essential criteria. We also use anonymising software that removes identifying information from CVs and cover letters to make the process fair.
Many of our staff work flexibly in many different ways. Please talk to us at interview about the flexibility you need. We'll see what we can do.
We understand a confidence gap can get in the way of meeting spectacular candidates. So please don’t hesitate to apply if you think you have what it takes even if you feel you don’t meet all the criteria. We’d love to hear from you.
