IT Onsite Support Analyst Internship

Job Title:

Onsite Support Analyst Intern

About the company

OneSubsea, part of Slb, is a leading Global energy services company. With strategic plans in place and an ambitious growth agenda, we are continuing to diversify our portfolio of products and services that support the Energy sector. This is an exciting time to join as we move towards technology and innovative partnerships with our Global customers, which will provide industry-leading technologies of the future.

As a business, we continue to build a workplace culture that promotes gender balance, diversity and inclusion. We are committed to supporting social investment/sustainability projects in our local communities allowing opportunities for you to work with environmental, educational and community charities as part of our social investment programme.

With our 80 Technology centres and 4 research centres around the world, we are continuously developing new tools and services to keep us at the forefront of our industry and to meet the challenges of our industry.

More than 98,000 employees in over 120 countries have already started their OneSubsea journeys. Start yours now!

Location:

Queen St. Leeds, LS10 1SB

Duration:

12 months

Job Description

The IT Analyst Intern at OneSubsea is responsible for supporting and optimizing the company’s information technology systems and infrastructure. The role involves collaborating with different departments to understand their IT needs, troubleshooting hardware, network, software issues, and providing solutions that enhance business operations.

The IT Analyst will work closely with the IT team to implement and manage technology projects, ensuring that they align with OneSubsea strategic goals and compliance requirements.

Responsibilities

• Provide second-line investigation and diagnosis.
• Installing and configuring computer hardware, software, systems, networks, printers, and scanners.
• Monitoring and maintaining computer systems and networks.
• Responding in a timely manner to service issues and requests.
• Providing technical support across the company (this may be in person or over the phone).
• Responsive and pro-active troubleshooting and prompt resolution of incidents.
• Management of assets through accurate and detailed documentation.
• Communicate with external suppliers/contractors to request necessary services.
• Assist and work closely with SSO on IT security issue and virus eradication effort.
• Have a good understanding on the IT pricing.
• Have a good understanding of the IT Processes and Procedures.
• Comply with IT standard processes and procedures.
• Active participation in regular staff meetings as coordinated by Service Delivery manager.
• Maintain working area to professional standards.
• Comply with SLB QHSE and IT security policies.

Education Required:

Studying towards or obtained a Bachelors or Masters in Computer Science, Networking or related field or equivalent in Information Technology related field (when degree is not held, prior formal technical training in relevant technical area and in people and business management skills can compensate).

Technical Skills Required:

• In depth knowledge of Microsoft PC applications.
• In-depth knowledge of PC hardware and software support.
• Ability to troubleshoot and resolve PC hardware and software incidents.

Additional General Requirements:

• Experience on an IT Service Desk would be advantageous.
• Ability to write technical support documentation would be advantageous.
• Excellent customer service skills.
• Strong interpersonal and presentation skills.
• Ability to handle multiple projects and tasks simultaneously.
• Ability to work under pressure.
• Ability to communicate effectively with customers, peers, and management.