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📍 Client Site-Based - Brighton | 💼 Permanent | 🔧 Microsoft Technology Focus
Some IT roles keep you at a desk. This one puts you at the frontline of client success—solving complex challenges, preventing problems before they happen, and being the trusted technical expert that businesses depend on.
At Focus Group, we're a fast-growing PE-backed Microsoft partner with 1,300 employees delivering seamless IT operations for ambitious organisations. This role gives you ownership of technical excellence at a key client site, where your expertise directly shapes their experience and success.
You won't be stuck in reactive fire-fighting mode. This is a proactive, strategic technical position where you'll combine hands-on problem-solving with service improvement initiatives. You're the technical authority for us on-site—managing everything from complex incidents to health checks, mentoring colleagues, and driving automation.
Your day-to-day:
Core technical expertise:
Security and compliance foundation:
Professional capabilities:
The mindset we're looking for:
Strategic positioning: You're not hidden away—you're the face of technical excellence to our clients
Modern Microsoft stack: Work with cutting-edge M365, Azure, and security technologies in production environments
Growth environment: PE-backed expansion means career progression opportunities as we scale
Trusted partner status: We're a recognised Microsoft partner delivering enterprise-grade services
Team culture: Join 1,300 colleagues in a collaborative environment that values technical excellence and knowledge sharing
Professional development: Ongoing training, certification support, and exposure to diverse technical challenges
Client variety: Work across different industries and technical environments—no two days are the same
Location: Primarily based at key client site with short travel between one other nearby location as required
Travel: Full UK driving licence essential
Documentation: Strong emphasis on knowledge sharing and solution documentation
If you're an experienced technical support engineer who thrives on client interaction, loves solving complex problems, and wants to be the go-to expert that businesses rely on, we want to hear from you.
Apply now and become the technical authority that drives client success.