Be Yourself – Be an Innovator – Be Leonardo
Are you a hands-on IT professional with a passion for technology and great customer service? We're looking for a proactive IT Operations Engineer to join our close-knit IT team, based at one of our flagship London properties on the Central Line.
This is a varied, practical role suited to someone who thrives on structured support work, real-world problem solving, and project delivery. You'll support four hotel sites in London and beyond, becoming a contributor to our operations.
You’ll be part of a small, supportive IT team spread across the UK and Ireland. While you'll be based in London, you’ll collaborate closely with other team members both remotely and in person, and you'll also be backed by a number of trusted suppliers.
Key Responsibilities Of The IT Operations Engineer Include
- Building, configuring, and deploying IT hardware (PCs, printers, peripherals) across our hotel estate in the UK and Ireland
- Providing second-line support for IT issues across the group
- Supporting large-scale conferences and events
- Leading and assisting with tech projects including Wi-Fi upgrades, switch installations, and system rollouts
- Taking initiative – identifying improvements, proposing new ideas, and seeking out training opportunities
- Building strong working relationships – becoming a familiar and trusted part of each hotel’s management team
- Good communication skills, especially in fast-paced hospitality settings
Some Of The Perks Our Colleagues Enjoy Include
- Special rates on Leonardo Hotel rooms across the UK & Europe: get planning that city break you’ve been dreaming of!
- Company-wide recognition scheme: for being your fabulous self, you could earn vouchers to spend on a wide range of high street shops
- Meals on duty
- Talent referral scheme: earn yourself a bonus for recommending a friend to join us
- We love to get together and celebrate: we regularly host Thank You Week (your hotel could have anything from ice cream trucks to pizza parties) and every year we get dressed up in our fanciest threads to host our Employee Awards Celebration
- The important stuff: access to the Company Pension Scheme, Life Assurance and Wellbeing Support
- Ongoing job-related training programmes with clear paths for progression
If you’re our ideal IT Operations Manager, you will:
- Previous experience in a practical IT support role (field-based or multi-site preferred)
- Strong troubleshooting skills, particularly with Windows devices and hardware
- Solid understanding of networking fundamentals (switches, cabling, Wi-Fi)
- A helpful, flexible attitude and the confidence to work independently.
Our Story
Built on decades of hotelier know-how, we operate over 270 hotels across the United Kingdom and Europe. We look after over 55 hotels across the UK & Ireland, and being one of the fastest growing hotel groups, we have plans for major expansion over the next few years’; there’s never been a more exciting time to
come join us!
Why come join us?
We look after our colleagues just as well as we look after our guests. Once you’re part of the team, you’re part of the Leonardo community. We have support on tap, so expect top-notch L&D programmes, practical training and clear progression within our vibrant and dynamic team.
About Leonardo Royal Hotel London St. Paul's
Leonardo Royal Hotel London St. Paul's is a luxury 4-Star hotel, nestled beside St Paul's Cathedral in London's bustling business district. Its contemporary glass interior houses 432 guest bedrooms, an array of Food & Beverage outlets, Executive Lounge, a stunning Rena Spa, and a private Health and Fitness Club with gym and 18m swimming pool. Our St. Paul's hotel also has two expansive floors of meeting and events space. Popular local attractions include St Paul's Cathedral, Tate Modern, Shakespeare's Globe, and designer shopping destination One New Change.
About Leonardo Hotels
At Leonardo Hotels, our vision is very simple: to be the first choice for everyone who values genuine hospitality.
Built on decades of hotelier know-how, we are part of the Fattal Hotels Group, which operates over 230 hotels across Europe and Israel. We look after over 50 hotels here in the UK & Ireland, and have come a long way since we opened our first hotel in Ireland back in 1993! With approximately 4,000 employees and multiple brands we are a dynamic, innovative and fast-growing company.
As an employer we put a big emphasis on career development and as a rule we recruit our operations team members for personality- it is all about how you interact with others and how you can demonstrate our values:
Consistent, Friendly, Genuine, Positive and Willing
At Leonardo Hotels each and every team member is individually valued and respected for who you are. All careers within our hotels offer customer interaction, a great deal of variety, and a fun and friendly working environment. We strive to make all of our hotels great places to work, and get our teams involved in activities such as summer barbecues, Christmas parties, Thank You Week and birthday celebrations!
We also offer excellent employee benefits, including huge discounts on overnight stays at our hotels as well as performance-based rewards via our Leo Points system- these range from vouchers to a well-deserved day off!
