IT Operations Manager

CompanySanderson Design Group plc.

LocationLoughborough, England, United Kingdom

Posted At1/7/2026

UK Visa Sponsorship Analytics

Occupation Type

IT managers

Occupation Code Skill LevelHigher Skilled

Sponsorship Salary Threshold

£55,000 (£28.21 per hour)

Occupation rate applies

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Description

We're looking for an IT Operations Manager to join us and manage the day-to-day operation of the Group’s IT infrastructure and services. Ensuring systems are reliable, secure, and compliant with policies and standards. The role focuses on maintaining service availability, implementing effective security controls, and supporting the business through efficient and resilient IT operations.

About Us.

Sanderson Design Group plc is a luxury interior design house, home to six iconic brands with over 165 years of history: Sanderson, Morris & Co., Harlequin, Zoffany, Clarke & Clarke, and Scion. Our portfolio spans fabric, wallpaper, and paint, with manufacturing capabilities through Anstey and Standfast & Barracks. Our purpose is to ‘bring the beautiful into people’s homes and lives’ and we are the proud owner of one of Europe’s largest design archives, with over 75,000 historical documents and artworks. We also have a growing international licensing programme which supports our strategic global expansion.

Key Responsibilities:

Oversee the IT Operations department to ensure the functionality, availability, and security of SDG IT systems, data, backups, and communications; troubleshoot and remediate issues that arise

Manage the Information Security team and external vendors to implement and operationalise security controls

Develop and manage annual IT budgets and procure IT equipment and professional services in accordance with SDG Procurement and Contracting Policy

Manage IT vendors, contracts and service level agreements and perform vendor risk assessments

Participate in internal and external audits; oversee and coordinate responses to audit requests

Identify and manage operational risks

Manage infrastructure related projects

Coordinate internal and external resources, timetables, budgets, and reporting to project stakeholders

Develop department policies, processes and procedures documentation and provide internal training to the department and impacted end users

Ensure compliance with department and organisational policies

Certify business continuity and disaster recovery efforts of SDG IT Systems

Manage department team members, including performance and training assessments. Assist in the development of IT staffing plan and professional growth

Align IT infrastructure with current and future business requirements and strategic goals

Evaluate and assess strategic solutions that leverage new and emerging technologies that drive process automation and improve organisational effectiveness and efficiencies

Manage IT department services and prepare management reports of department activities, tasks, and operational metrics

Measures of Success.

Penetration testing remediations following annual audits
Regulatory and group policy compliance in security and operations
Certified Business Continuity and Disaster Recovery Policies
Maintained / Improved SLAs of service across the organisation
Maintain professional and technical knowledge through continued education, online/in-person training and attendance of educational workshops, reviewing professional publications, networking, and participation in professional industry groups
Ability to handle changing priorities, deal with ambiguity and use good judgment in stressful situations
Ability to lead by example and demonstrate integrity
Outstanding interpersonal and leadership skills

Connecting with others.

Will be expected to engage with all areas of the business where required

Hold regular stakeholder meetings for pertinent projects

Communicate with the wider business about upcoming projects / changes

Approach change management with a people centric approach, bringing SDG group employees on the journey of change

Qualifications.

Bachelor’s degree from an accredited college or university with a major in Information Technology, Computer Science, or a related field
Information Technology Infrastructure Library (ITIL) Certification (Desirable)

Skills & Experience.

Microsoft 365 Platform, including Azure, Exchange, SharePoint, OneDrive, and Office
Strong technical knowledge of network and server operating system
Experience with support of Windows Operating Systems, SQL Server, and Active Directory
Proven experience in IT infrastructure planning, development, and operations
PowerShell scripting (Desirable)
VMware, Azure, and AWS Server Virtualization
Enterprise Backup, Replication and Business Continuity and Disaster recovery mitigation and response
Strong understanding of project management principles and practices (PRINCE2 / AGILE)
Strong understanding of Helpdesk and Customer Relations Support systems
Data Security and Cyber Security basics