IT Problem Manager
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IT Problem Manager - FTC
📍 Higher Education
💼 6 Month Fixed Term Contract
💰 £45,000 – £55,000 (per year)
Join a dynamic digital IT team within the higher education sector and help shape the future of IT services across campus.
As IT Problem Manager, you'll take ownership of identifying and resolving recurring IT issues, ensuring minimal disruption to staff, students, and faculty. Working closely with technical teams and service leads, you’ll lead root cause analysis, drive permanent solutions, and support the business' commitment to service excellence.
What you’ll do:
🔹 Lead the IT problem management process, aligned with ITIL best practices
🔹 Conduct root cause analysis and implement long-term fixes
🔹 Work cross-functionally with incident and service teams
🔹 Maintain the Known Error Database (KEDB)
🔹 Collaborate with stakeholders to improve outcomes
🔹 Monitor performance and report to senior leadership
🔹 Drive continuous improvement and develop team capability
What we’re looking for:
✅ Strong background in IT problem management (ideally in higher education)
✅ ITIL Foundation certification (advanced certification desirable)
✅ Skilled in root cause methodologies (5 Whys, Fault Tree Analysis, etc.)
✅ Excellent communication, leadership, and analytical skills
✅ Passion for delivering outstanding IT service and user experience
Apply now to learn more.
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