IT Project Manager

Job Title: IT Project Manager

Location: Remote / Occasional travel to regional office

Benefits: 24 days holiday + bank holidays + your birthday off, paid volunteering days, referral rewards, regular socials

Deliver excellence and lead innovation as an IT Project Manager at Focus Group

Who we are

At Focus Group, we empower over 30,000 UK businesses with cutting-edge IT and telecoms solutions — and we've grown to over 1,200 employees nationwide since launching in 2003. As one of the UK's fastest-growing technology providers and a newly minted $1bn tech unicorn, we're driven by innovation, ambition, and brilliant people.

We're now looking for a customer-focused and detail-driven IT Project Manager to join our SME Project Management team. You'll play a key role in delivering high-quality technology projects that help our clients succeed, managing timelines, expectations, and communication with confidence.

What we're looking for

You're a confident project manager who thrives on structure, ownership, and creating a seamless customer experience. You're organised, process-led, and skilled at balancing technical complexity with real-world delivery.

You'll be:

✔ Experienced in managing multiple IT projects simultaneously

✔ A strong communicator who can build rapport with stakeholders at all levels

✔ Detail-oriented and capable of maintaining documentation, reporting, and task tracking

✔ Resilient under pressure, with strong prioritisation and problem-solving skills

✔ A collaborative team player with a customer-first mindset

What's in it for you?

• Meaningful projects - Help businesses succeed by delivering solutions that matter

• Supportive team - Join a collaborative, people-first department that shares knowledge and celebrates success

• Professional development - Gain exposure to exciting projects and cross-functional teams

• Great benefits - Enjoy a healthy work-life balance with holiday perks, socials, and wellbeing support

• Growth potential - Contribute to a fast-growing business that values progression and performance

What will you do?

As IT Project Manager, you'll take end-to-end ownership of projects within our SME delivery team. From coordinating kick-off meetings to ensuring accurate billing and documentation, you'll ensure every project runs smoothly and exceeds expectations.

Your key responsibilities will include:

• Reviewing and clarifying customer requirements from the sales team to ensure smooth project setup
• Managing multiple projects from start to finish, ensuring all internal teams are aligned and deadlines are met
• Providing regular communication to customers and stakeholders throughout project delivery
• Tracking progress, monitoring forecasts, and ensuring timely completion
• Gathering feedback from customers and engineers to identify and respond to changes in scope
• Escalating issues internally or externally as needed to maintain project momentum
• Creating and maintaining project documentation, training materials, and process guides
• Finalising job costing and technical documentation to ensure timely invoicing and leasing

What you'll need

• Proven ability to manage multiple IT projects simultaneously
• Excellent communication skills (verbal and written), adaptable to different audiences
• Strong attention to detail with the ability to prioritise and meet deadlines
• Professional, customer-focused approach to problem-solving and escalation handling
• Demonstrated ability to follow process and maintain accurate documentation
• Collaborative mindset and willingness to share knowledge across teams
• Commitment to results, targets, and delivering quality outcomes

Nice to have

• A formal Project Management qualification (e.g., PRINCE2, Agile) is desirable but not essential
• Previous experience in an IT service delivery environment

Why join Focus Group?

We're proud to be a workplace where people thrive, grow, and truly feel part of something special. We were recognised as one of the UK's Best Companies to Work For and named a BVCA Vision Award winner for our commitment to culture and ESG.

If you're passionate about delivering projects that make an impact — and want to do it in a company where your ideas, energy, and achievements are valued — we'd love to hear from you.

Ready to lead from the front and deliver work that matters? Apply now.

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