IT Service Management (ITSM) Analyst

Are you passionate about driving excellence in IT services and making a real impact across an organisation?

We’re on the lookout for a motivated and forward-thinking IT Service Management (ITSM) Analyst to join our team! In this pivotal role, you’ll be at the heart of our IT operations, championing best-in-class service delivery through the management and enhancement of core ITSM processes—including Incident, Problem, Change, Software, and Asset Management, as well as Request and Knowledge Management.

You’ll work closely with cross-functional teams, business units, and key stakeholders to ensure our services not only meet expectations but exceed them. From analysing trends and uncovering automation opportunities to coordinating impactful changes and maintaining a robust knowledge base, your work will directly shape the user experience and drive continuous improvement. You’ll also get hands-on with powerful ITSM platforms like ServiceNow, contribute to strategic process enhancements, and play a key role in software asset tracking and compliance.

If you're someone who thrives in a fast-paced environment, loves solving problems, and is eager to innovate within a collaborative team, this is your chance to shine. Join us and help shape the future of IT service excellence!

Essential

• Proven experience in IT Service Management roles, preferably in a medium to large organisation.
• Good overall understanding of ITIL framework and ITSM best practices.
• Understanding of Software Asset Management tooling and processes.
• Good analytical and problem-solving skills.
• Experience working with and getting the very best out of third parties.
• Good documentation creation and reviewing skills, including the ability to produce from scratch

Desirable

• Experience working with ITSM tools, e.g. ServiceNow, is highly desirable.
• ITIL certification (Foundation level or above)
• Experience working with Software Asset Management tool sets, e.g. SNOW

Required Competencies:

• Very organised with good planning and coordination skills.
• Ability to interact and communicate well at all levels.
• Inquisitive mindset, not happy to accept the ‘status quo’.
• Ability to multi-task and remain calm under pressure.
• Collaborative team player who continually strives for improvement.
  
  

Rotork is the market-leading global flow control and instrumentation company, helping our customers manage the flow or liquids, gases and powders across many industries worldwide.

Our purpose is Keeping the World Flowing for Future Generations.

For over sixty years, the world has relied on us to create the things that keep everything moving. From oil and gas to water and shipping, pharmaceuticals and food- these are the flows on which our modern world depends.

Today we're respected and admired for our people, performance and products. Our success flows from our commitment to engineering excellence, and that's what we will always pursue, safely and sustainably.

Rotork is going through an exciting period of change and growth, building on our existing market success. It's a great time to join us and make an impact in shaping the future of our business.