IT Service Ops Analyst
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IT Service Operations Analyst - Hybrid, UK
Location: Moorgate, London
Work Pattern: 3 days on site
Salary: £40,000 - £45,000
We are looking for an experienced IT Service Operations Analyst to join a collaborative IT team across the EMEA region. This role is ideal for someone who thrives in a dynamic environment, enjoys troubleshooting, and takes pride in delivering high-quality IT services.
The Role
You'll be working closely with external support teams, resolving incidents, supporting on-prem and cloud infrastructure, and enhancing the user experience across a variety of platforms and tools.
Key Responsibilities
- Deliver support across hardware, software, desktop, and virtual systems.
- Manage incidents and service requests in collaboration with MSPs and vendors.
- Administer Microsoft 365, Azure, Active Directory, and other core systems.
- Monitor and respond to IT security alerts, escalating as needed.
- Support infrastructure (Windows Server 2016/2020, Hyper-V), networking equipment (routers, switches, VPNs, firewalls), and various collaboration tools.
- Handle asset management, onboarding/offboarding, and lifecycle IT service activities.
- Support industry-specific applications including CAD/design tools like Autodesk, Rhino, and SketchUp.
Essential Skills & Experience
- Windows 10/11 desktop support
- Windows Server, Hyper-V, networking fundamentals
- Microsoft 365, Azure, Active Directory
- IT security best practices and incident handling
- Experience with service management processes (ITIL-aligned)
If this sounds like you - please apply below!
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