La Fosse

IT Service Ops Analyst

Company
Location
London Area, United Kingdom
Posted At
7/7/2025
Advertise with us by contacting: [email protected]
Description

IT Service Operations Analyst - Hybrid, UK

Location: Moorgate, London

Work Pattern: 3 days on site

Salary: £40,000 - £45,000


We are looking for an experienced IT Service Operations Analyst to join a collaborative IT team across the EMEA region. This role is ideal for someone who thrives in a dynamic environment, enjoys troubleshooting, and takes pride in delivering high-quality IT services.


The Role

You'll be working closely with external support teams, resolving incidents, supporting on-prem and cloud infrastructure, and enhancing the user experience across a variety of platforms and tools.


Key Responsibilities

  • Deliver support across hardware, software, desktop, and virtual systems.
  • Manage incidents and service requests in collaboration with MSPs and vendors.
  • Administer Microsoft 365, Azure, Active Directory, and other core systems.
  • Monitor and respond to IT security alerts, escalating as needed.
  • Support infrastructure (Windows Server 2016/2020, Hyper-V), networking equipment (routers, switches, VPNs, firewalls), and various collaboration tools.
  • Handle asset management, onboarding/offboarding, and lifecycle IT service activities.
  • Support industry-specific applications including CAD/design tools like Autodesk, Rhino, and SketchUp.


Essential Skills & Experience

  • Windows 10/11 desktop support
  • Windows Server, Hyper-V, networking fundamentals
  • Microsoft 365, Azure, Active Directory
  • IT security best practices and incident handling
  • Experience with service management processes (ITIL-aligned)


If this sounds like you - please apply below!

Advertise with us by contacting: [email protected]
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