IT Service Ops Analyst

IT Service Operations Analyst - Hybrid, UK

Location: Moorgate, London

Work Pattern: 3 days on site

Salary: £40,000 - £45,000

We are looking for an experienced IT Service Operations Analyst to join a collaborative IT team across the EMEA region. This role is ideal for someone who thrives in a dynamic environment, enjoys troubleshooting, and takes pride in delivering high-quality IT services.

The Role

You'll be working closely with external support teams, resolving incidents, supporting on-prem and cloud infrastructure, and enhancing the user experience across a variety of platforms and tools.

Key Responsibilities

• Deliver support across hardware, software, desktop, and virtual systems.
• Manage incidents and service requests in collaboration with MSPs and vendors.
• Administer Microsoft 365, Azure, Active Directory, and other core systems.
• Monitor and respond to IT security alerts, escalating as needed.
• Support infrastructure (Windows Server 2016/2020, Hyper-V), networking equipment (routers, switches, VPNs, firewalls), and various collaboration tools.
• Handle asset management, onboarding/offboarding, and lifecycle IT service activities.
• Support industry-specific applications including CAD/design tools like Autodesk, Rhino, and SketchUp.

Essential Skills & Experience

• Windows 10/11 desktop support
• Windows Server, Hyper-V, networking fundamentals
• Microsoft 365, Azure, Active Directory
• IT security best practices and incident handling
• Experience with service management processes (ITIL-aligned)

If this sounds like you - please apply below!