IT ServiceDesk Analyst

About the role:

We are looking for an analytical and technology driven individual at a junior level to join a growing IT team for providing support to both on premise and remote staff. In this roll you will be providing application and system support to all users both remotely and in person within the London office. The role will entail administration of systems used within the Carbon Trust. We are looking for someone who will be proactive in your approach and not afraid to ask questions. Support to staff based in other UK and worldwide locations is required within UK working hours.

The position requires someone to be responsible for the day-to-day support to users for technologies used within the company. You will be responsible to provide proactive and quality customer service across the service desk, ensuring calls are responded to within a timely manner and manage issues through to resolution. You will also carry out administration for systems. This will involve accounts creation, account amendments and deletions. The undertaking of configuration of hardware for new users will be required.

About us:

The Carbon Trust is a global climate consultancy driven by the mission to accelerate the move to a decarbonised future. We offer our clients and partners leading edge practical solutions to turn climate ambition into impact. We have been climate pioneers for more than 20 years, working with leading businesses, governments, philanthropies and financial institutions to reduce carbon emissions and accelerate their route to Net Zero.

We have a global network of over 400 experts, who enable our clients and partners to take ambitious climate action.

Main duties and responsibilities:

• Provide 1st/2nd level support to Carbon Trust staff
• Account administration across all IT systems
• Deployment of IT cloud-based applications and services
• Support and management of the laptop environment
• Take ownership of ServiceDesk calls and manage through to closure
• Ensure any required documentation is maintained
• Develop and maintain knowledge in the use of supported systems from both the business and technical perspectives
• Other duties as required

Key skills we are looking for:

• Good analytical/problem solving skills with attention to detail
• Good knowledge and experience of troubleshooting Windows 11, Microsoft Office 365 suite and general IT systems
• A positive can-do attitude with exceptional time management skills
• Must be able to manage workload and adapt to rapidly changing priorities
• Will need to show ability to work independently and in a collaborative team environment with minimal supervision
• Excellent oral, presentation, written communications and planning skills

Qualifications and experience:

Essential:

• Strong interest in IT technology
• Entra User Administration
• Experience working within a small to medium size company environment supporting staff located around the world
• Experience in a 1st to 2nd level technical support role for in Azure/Intune
• Microsoft Office 365/Win11 based environment
• Experience in administering and supporting Microsoft Office 365 system administration (Exchange/Outlook, Teams, and user/license management)
• Excellent communications and customer facing skills
• Self-motivating and proactive approach

Desirable:

• Microsoft Intune Security and Device Management

Salary & Benefits:

We offer a competitive salary and a performance based bonus. Our hours are 37.5 per week with 28 days paid holiday plus bank holidays and a generous pension scheme.

At the Carbon Trust we offer flexibility around working between the office and home, This role will allow you to work from home up to 2 days per week.

Our head office is in London, close to Blackfriars and Waterloo stations, we offer travel card loans, a cycle to work scheme, company away days and a 24-hour Employee Assistance Helpline.

Joining the Carbon Trust offers the opportunity to work alongside leading experts in the low-carbon field, contributing to innovative solutions for a more sustainable future. To apply, please visit our application page and submit your CV and cover letter.

We believe that when people feel respected and included, they can truly flourish. We’re committed to advancing equal opportunities and we’re dedicated to building a multifaceted, equitable and inclusive culture. If you don’t meet all the requirements but you have the skills and the experience, we would encourage you to apply and tell us why you are the right person for the job.

The application deadline is 28th July 2025; however, we may close the position early if we receive a high volume of applications. We encourage you to apply as soon as possible. Due to our hybrid and flexible working policies, some interviews and onboarding processes may be conducted via video conferencing.

At the Carbon Trust, we are guided by our core values: integrity, ambition, collaboration, and excellence.