IT Supplier Manager

Janes empowers military, government, and defence leaders to act with confidence in an increasingly complex world. Our trusted defence, security, and geopolitical information delivered through seamless digital platforms and system integrations—turns overwhelming data into clear, actionable intelligence and insight. By filling critical information gaps, Janes helps customers analyse threats, accelerate decisions, and stay ahead of emerging challenges.

Job purpose:

Overseeing the full lifecycle of IT supplier engagement from selection and contracting, onboarding, technical setup and administration, performance monitoring, issue resolution and governance.

Key responsibilities include defining and enforcing Service Level Agreements (SLAs), managing contract compliance, ensuring value for money, mitigating risks, and fostering strategic partnerships to align 3rd party services with Janes business needs.

How you will contribute at Janes:

• Identifying suitable IT suppliers based on commercial and technical factors.
• Running tenders, evaluating bids, and negotiating contracts.
• Establishing new supplier relationships and processes.
• Ensuring compliance with contract terms and conditions.
• Defining, monitoring, and reporting on key performance indicators (KPIs) and SLAs.
• Managing and resolving supplier performance issues and tracking progress towards resolution.
• Building collaborative and strategic partnerships to foster innovation and value.
• Managing risk through ongoing supplier assurance and due diligence activities.
• Driving initiatives for continuous improvement within supplier management processes.
• Identifying opportunities to optimize supplier performance and value over time.

The ideal skills and experience for this role are:

• Relevant certifications such as Certified Supplier Management Professional (CSMP) or ITIL are often preferred.
• Proven experience in IT supplier or vendor management and/or IT Service Delivery management, with a track record of managing large, complex, or strategic contracts
• Proficient in relevant SaaS software and licence administration
• Strong interpersonal skills to build and maintain positive, productive relationships with a diverse group of stakeholders.
• Excellent verbal and written communication skills to effectively engage and clearly convey information with both internal stakeholders and external suppliers.
• The ability to negotiate contracts, pricing, and terms to secure favorable contract terms and managing ongoing commercial relationships.
• Understanding of IT products, services, and market trends to make informed decisions.
• Problem-Solving and Analytical skills - ability to analyze performance data, financial information, and risk metrics to identify and resolve issues efficiently and effectively.
• Project Management - Managing projects and initiatives related to supplier services.
• Strategic Thinking - Aligning supplier performance with long-term business objectives.

Benefits:

• 27 days of annual leave
• Healthy half (0.5 day leave every 6 months for wellbeing)
• Leave- study/ volunteer/ reserve forces
• Pension plan (6% employer contribution)
• Private medical insurance – BUPA
• Maternity (100% of basic salary for the first 26 weeks followed by Statutory Maternity Pay)
• Paternity (100% of basic salary for 6 weeks)
• Life cover
• Access to LinkedIn Learning
• Access to an on-site gym (Only in Croydon)