IT Support Analyst

We are looking for an IT Support Analyst to join one of the M+C Saatchi Group's specialist divisions: M+C SAATCHI WORLD SERVICES.

M+C Saatchi World Services partners with governments, civil society, foundations, academia, and the private sector, we work on the critical issues of our time, including national security, social justice and conflict prevention. We provide a fully integrated, end to end service, combining multi-discipline communications teams with subject matter experts, across the world. Our work is domestic and global, often affecting the most vulnerable in society, with international activity orientated towards developing countries, and fragile, conflict affected states.

We have almost 250 colleagues globally based in the US, UK, Singapore, Australia, and UAE working with clients across all corners of the world. We are deeply proud of our trusted, collaborative, and diverse culture. We also recognise our need to continuously grow and evolve.

This full-time, permanent role is based out of our London office.

ABOUT THE ROLE

As an IT Support Analyst, you will be working in an ITIL aligned environment providing a range of support to desktops, laptops, mobiles, tables and printers and a range of hardware and software applications. This role is an opportunity for you to grow and develop your experience in 1st and 2nd line support within a large environment across both Mac and Windows technologies

Key Responsibilities:

• Manage and support Office 365 and Google Suite accounts
• Manage data security within the wider business to make sure the company’s data is securely backed up and stored
• Investigate new and already existing systems to ensure that the business can grow at an increased pace in due time.
• Provide BAU Support which includes laptop builds, printers and mobile phone support
• To maintain a high degree of customer service for all support queries and adhere to all service management principles
• To take ownership of user problems and be proactive when dealing with user issues
• Securing networks and advising users on best practices
• Oversee phone systems, Meeting room equipment and all other hardware across the business.
• Office 365 email, Teams, Slack and Okta Administration
• To look after the asset register and update it on a daily basis
• Manage end-to-end IT set-up for JML
• End user training and education, keep all documentation at a high level and update as needed
• Remote and global support if needed
• Troubleshoot and resolve local network and connectivity issues.
• Enforce and adhere to IT security policies and procedures at the local office level.
• Report any security concerns or incidents promptly to the central IT security team.

ABOUT YOU

What you bring (experience, qualifications, skills):

• Microsoft Windows versions 10
• Apple IOS installation, configuration and troubleshooting
• Active Directory user and group administration
• Audio Visual and video conference technologies and hardware
• Anti-virus installation and centralised deployment/management tools (e.g. Sophos)
• Remote/Secure access & VPN solutions (particularly FortiClient)
• WAN/LAN Technologies
• Service Desk call logging software (Fresh Service)
• Wi-Fi Technologies (specifically Meraki)
• Desktop Imaging (Windows & Mac)
• Email management/security (particularly Mimecast)
• Microsoft Office 365 administration
• Mobile Telephony (IOS and Android)
• MDM - Intune
• Secure file sharing system (particularly Egnyte)
• Occasional overtime may be available to meet the demands of the business.
• Willing to work weekends and out of hours/unsociable hours on occasion.

Additional Essentials:

• Strong logical thinking and the ability to troubleshoot any kind of problem and apply context to assess priority.
• Experience of Google Workspace and Microsoft 365.
• Strong interpersonal skills wit the ability to deal with the business at all levels.
• A strong and comprehensive understanding of PC/Mac hardware set-up and configuration, networking principles and specialist tools as used in the agency.
• A strong knowledge of Microsoft/Mac operating systems and productivity tools (word processors, browsers etc).
• Previous Helpdesk experience ideal but not essential.
• Excellent verbal and written communication skills, ability to retain instruction, and push forward.
• Experience of using call logging software.
• Able to work in a fast-paced environment and able to work to tight deadlines.
• Desire to progress, high motivation and good team working essential.

WHAT YOU GET

A competitive salary and benefits package that includes 27 days holiday per year, pension contributions, private healthcare, discounted dental insurance, enhanced maternity/parental leave, plus a whole host of others including:

• Cultural stimulation allowance - £250 per person per year
• Half days off before bank holidays
• Emergency care days for dependants
• Up to 5 days volunteering leave per year to work for a registered charity
• Up to 10 days special emergency leave per year
• Season Ticket loan
• Payroll Giving Scheme
• Thursday drinks to unwind and socialize
• An annual Summer and Christmas party
• Our commitment to Diversity and Inclusion sees us offer inclusive bank holidays

We also offer learning opportunities around D&I, targeted mentoring programmes and the opportunity to participate in several active Employee Led Networks and associated events. Finally, this role will be supported with all the necessary personal development required to set someone up for success.

APPLICATIONS CLOSE: Wednesday 16 July 2025. No recruiters.

ABOUT M+C SAATCHI GROUP

M+C Saatchi Group has pledged its commitment to create a company that values difference, with an inclusive culture. As part of this M+C Saatchi Group continues to be an Equal Opportunity Employer which does not and shall not discriminate, celebrates diversity and bases all hiring and promotion decisions solely on merit, without regard for any personal characteristics.

If you require any reasonable adjustments throughout the recruitment and selection process, please make us aware as part of your application.

#WS