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We have an exciting opportunity to join the Shepherd and Wedderburn Service Desk team.
The S+W service desk is an eight person team split across Edinburgh, Glasgow and London. The team rota the provision of first, second and third line support to 500+ users. Outside of the rota, team members are involved in the planning, delivery and documentation of a variety of projects.
The role
Primary Duties
- To maintain and deploy the firms laptop and desktop operating systems and applications.
- To test, commission and install new software, hardware and IT systems
- Contribute to the development and documentation of IT procedures and processes.
- Act as a technical resource in projects as directed by manager
Secondary Duties
- To provide 2nd line application, OS and hardware support for internal and remote workers.
- To resolve user issues in a timely fashion and to escalate with relevant details where appropriate
- To carry out any other reasonable duties as requested by manager
Candidate Profile
Essential
- Experience of OS and application deployment
- Strong technical support capability covering Windows 10, MS Office, Active Directory, MS Exchange and iOS configuration (including EMM experience)
Desirable
- Experience of iManage, Citrix, Windscribe, Workshare, Mobile Iron and Mimecast
- Patch Management
- Service Desk experience providing support to a multi-site organisation.
Technical Skills/Experience
- Demonstrates appropriate range of legal knowledge and, with assistance, can identify issues outside their expertise and seek appropriate assistance.
- Demonstrates initiative to obtain relevant information to complete tasks.
- Produces a solution best addressing requirements, with guidance.
- Demonstrates potential to display effective communication skills
To view the full details of the role and submit an application, please click apply.
