IT Support Assistant
Company
Location
Doncaster, England, United Kingdom
Posted At
7/29/2025
Advertise with us by contacting: [email protected]
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Description
A long-established and growing business within the construction and industrial products sector is seeking an IT Support Assistant to join their close-knit, supportive team based in Doncaster.
This full-time, office-based role offers the chance to work in a collaborative environment, where employees are treated like family and supported to succeed. You'll play a key part in supporting users across various departments while contributing to the ongoing development of the IT function.
The Role
You will support all areas of the business — including Sales, Marketing, Customer Service, Finance, and Warehouse — ensuring users can operate effectively. This is a hands-on and varied position that combines helpdesk support, system administration, and light technical project work.
Key Responsibilities
This full-time, office-based role offers the chance to work in a collaborative environment, where employees are treated like family and supported to succeed. You'll play a key part in supporting users across various departments while contributing to the ongoing development of the IT function.
The Role
You will support all areas of the business — including Sales, Marketing, Customer Service, Finance, and Warehouse — ensuring users can operate effectively. This is a hands-on and varied position that combines helpdesk support, system administration, and light technical project work.
Key Responsibilities
- Provide IT support to internal users across all departments
- Troubleshoot and resolve system issues as they arise
- Manage and maintain a central log of IT activities
- Support onboarding, offboarding, and user access changes
- Assist with server patch management and application updates
- Maintain asset registers, change logs, and key documentation
- Liaise with external IT support partners and raise support tickets
- Perform system security checks in line with company policy
- Support reporting and data management using tools such as PowerBI and SQL
- Help onboard external partners to document automation platforms
- Supporting users with Microsoft 365 application (Outlook, OneDrive, SharePoint, Teams etc), Azure, Dynamics 365 (Customer Service), Sage200, SageCRM, Smartsheet
- Assisting with testing and deploying changes on the company websites
- Data management in internal systems such as SharePoint
- Strong working knowledge of Microsoft 365 (Outlook, SharePoint, Teams, OneDrive, etc.)
- Familiarity with Azure, Dynamics 365 (Customer Service), and Sage 200/Sage CRM
- Experience supporting a business of around 50+ users across multiple departments
- Comfortable with remote helpdesk support and using various platforms
- Basic understanding of SQL and experience creating reports in PowerBI or PanIntelligence
- Proactive in supporting cyber security best practices
- Experience working with internal systems such as SharePoint and Pimberly is desirable
- Hours - Monday- Friday 8am-5pm
- Salary- £30,000- £35,000
- Company wide bonus scheme
- Pension Contribution
- 28 days holiday
- Birthday off
- Team celebrations, lunches, Street food stalls, early finish etc
- Employee of the month
- Supportive, caring culture
Advertise with us by contacting: [email protected]
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