IT Support Assistant

CompanyX4 Technology

LocationLondon Area, United Kingdom

Posted At1/30/2026

UK Visa Sponsorship Analytics

Occupation Type

IT user support technicians

Occupation Code Skill LevelMedium Skilled

Sponsorship Salary Threshold

£41,700 (£21.38 per hour)

Standard minimum applies

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Description

Job Title: IT Support Assistant

Location: On-site in London Blackfriars (5 days per week, shift based hours)

Employment Type: Permanent

Salary: Up to £44,000 + package

Start Date: Immediate

Industry: Events & Entertainment

We’re currently supporting a major international live events and entertainment organisation as they look to hire an IT Support Assistant to join their European IT team.

This is a hands-on, front-line IT support role based at a London head office, supporting users across the UK and Europe. You’ll be the go-to person for day-to-day IT issues, new starter setups, hardware support and service desk requests, working closely with a global IT function.

This is a great opportunity for someone early in their IT support career who enjoys being visible, customer-facing, and working in a fast-paced, professional environment.

IT Support Assistant – Key Responsibilities

Act as first-line IT support for European staff via a service desk system
Resolve hardware, software, and user access issues both remotely and desk-side

Set up laptops, mobile devices, printers and peripherals for new starters

Manage and maintain end-user equipment and meeting room technology

Support Windows and macOS environments

Escalate complex issues to relevant IT teams when required

Participate in an out-of-hours support rota

Occasionally travel to other UK and European offices or venues

IT Support Assistant – Key Skills Required

Experience in an IT support / service desk / desktop support role
Strong customer service and communication skills (VIP-facing environment)
Good knowledge of Windows and macOS troubleshooting
Experience with Microsoft 365, Active Directory and user administration
Understanding of basic networking concepts (TCP/IP, DNS, DHCP)
Comfortable supporting laptops, printers and office IT hardware
Organised, proactive and able to manage multiple tickets effectively

Desirable Skills:

French and/or German language skills
Experience with ServiceNow or similar ticketing tools

Please apply now if this role is of interest.