IT Support Associate
Company
Location
West Sussex, England, United Kingdom
Posted At
5/1/2025
Advertise with us by contacting: [email protected]
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Description
Overview
IT Support Associate (Goring, Worthing, West Sussex)
Reports to Life Science IT Director
Life Technology
IMI plc
IMI plc is a sector focused organisation at the forefront of delivering motion and fluid control technologies that create a more sustainable world, improving the quality of life for our customers and communities and ultimately delivering our purpose of Breakthrough Engineering for a Better World.
Life Technology platform is focused on technologies that enhance and improve everyday life, particularly in the areas of health, sustainability, and comfort. We help OEMs across life science and fluid control industries improve the performance of their devices, enabling better scientific research, faster diagnosis of diseases, better medical treatments, and more efficient machines, dramatically improving life for everyone.
Our one big team work fairly and effectively but most importantly together to ensure we maintain the foundations that have enabled IMI’s success through over 150 years of heritage.
Role Overview
Reporting to the Life Science IT Director, this is a diverse and challenging role. This is a hands-on role involving all aspects of the companies IT systems, which will be full time on site. You will play a key role in handling technical requests and resolving incidents on site to ensure optimum continuity of production.
Key Responsibilities
Role Demands
The physical demands described within the Key Duties & Responsibilities section of this job description are required to perform the essential functions of this position. Reasonable accommodations may be made for individuals with disabilities. Please contact your local HR representative to discuss the specific Work Conditions and Physical Requirements of this role.
Health, Safety, and Environmental Duties – At IMI we are all personally committed to protecting our people, minimizing our impact to the environment, the communities we operate in and our company. All members of our workforce have the duty to ensure the health, safety and welfare of themselves, others, and the environment. Every employee is expected to follow all HSE operating procedures, also to challenge any observed behaviours or unsafe acts.
Code of Ethics
IMI requires the highest standard of ethics in all business dealings, particularly with customers, suppliers, advisors, employees, and the authorities. In accordance with the IMI Way: Our Code of Responsible Business.
Changes To This Job Description
IMI may amend this job description in whole or part at any time.
IMI is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, colour, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.
Click here to find out more about us.
IT Support Associate (Goring, Worthing, West Sussex)
Reports to Life Science IT Director
Life Technology
IMI plc
IMI plc is a sector focused organisation at the forefront of delivering motion and fluid control technologies that create a more sustainable world, improving the quality of life for our customers and communities and ultimately delivering our purpose of Breakthrough Engineering for a Better World.
Life Technology platform is focused on technologies that enhance and improve everyday life, particularly in the areas of health, sustainability, and comfort. We help OEMs across life science and fluid control industries improve the performance of their devices, enabling better scientific research, faster diagnosis of diseases, better medical treatments, and more efficient machines, dramatically improving life for everyone.
Our one big team work fairly and effectively but most importantly together to ensure we maintain the foundations that have enabled IMI’s success through over 150 years of heritage.
Role Overview
Reporting to the Life Science IT Director, this is a diverse and challenging role. This is a hands-on role involving all aspects of the companies IT systems, which will be full time on site. You will play a key role in handling technical requests and resolving incidents on site to ensure optimum continuity of production.
Key Responsibilities
Role Demands
- Ability to organise and prioritise work under high pressure and deadlines
- Ability to communicate effectively with all levels of the business
- Ability to identify and implement systems and process improvement
- The flexibility to perform other activities, which from time to time become necessary
- A willingness to work additional hours or outside hours as required
- Ability to follow procedures and to adopt new methods as and when required.
- Level 2 Certificate in ICT Systems Support – or similar.
- Level 3 Diploma in ICT Professional Competence – or similar.
- ERP System Support knowledge/Qualification
- Proven experience in on-site IT support, ideally in an industrial environment.
- Solid skills in Windows environment, office automation and networks.
- 3 Years + in a similar role
- ERP system support experience
- Be able to adapt to a changing challenging environment with changing deliverables
- Excellent organsational skills with the ability to quickly re-prioritise workload due to shifting requirements
- Ability to “play to win”, anticipate/find and close out problems
- Excellent communication skills (both written and verbal) will be essential to undertake the role
- Flexible and self-motivated attitude towards work
- Excellent analytical and problem-solving skills
- Personal qualities: autonomy, sense of service, rigor, and ability to work under pressure.
The physical demands described within the Key Duties & Responsibilities section of this job description are required to perform the essential functions of this position. Reasonable accommodations may be made for individuals with disabilities. Please contact your local HR representative to discuss the specific Work Conditions and Physical Requirements of this role.
Health, Safety, and Environmental Duties – At IMI we are all personally committed to protecting our people, minimizing our impact to the environment, the communities we operate in and our company. All members of our workforce have the duty to ensure the health, safety and welfare of themselves, others, and the environment. Every employee is expected to follow all HSE operating procedures, also to challenge any observed behaviours or unsafe acts.
Code of Ethics
IMI requires the highest standard of ethics in all business dealings, particularly with customers, suppliers, advisors, employees, and the authorities. In accordance with the IMI Way: Our Code of Responsible Business.
Changes To This Job Description
IMI may amend this job description in whole or part at any time.
IMI is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, colour, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.
Click here to find out more about us.
Advertise with us by contacting: [email protected]
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