IT Support Engineer (9 month contract)
Company
Location
Oxford, England, United Kingdom
Posted At
6/19/2025
Advertise with us by contacting: [email protected]
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Description
Job Description
Oxford Nanopore’s sequencing platform is the only technology that offers real-time analysis, in fully scalable formats from pocket to population scale, that can analyse native DNA or RNA and sequence any length of fragment to achieve short to ultra-long read lengths. Our goal is to enable the analysis of any living thing, by anyone, anywhere!
We're looking for an IT Support Engineer to help drive technical excellence across multiple concurrent projects, with a particular focus on end user device management and rollout.
The details…
In this role, you’ll work closely with the team manager and IT support team to roll out devices and services to support end users. You’ll balance BAU responsibilities with hands-on involvement in the planning and execution of technical workstreams across regional and global projects.
This is a fast-paced environment that requires a self-starter demeanour throughout.
Key Responsibilities
Oxford Nanopore Technologies: Our goal is to bring the widest benefits to society through enabling the analysis of anything, by anyone, anywhere. The company has developed a new generation of nanopore-based sensing technology for faster, information rich, accessible and affordable molecular analysis. The first application is DNA/RNA sequencing, and the technology is in development for the analysis of other types of molecules including proteins. The technology is used to understand and characterise the biology of humans and diseases such as cancer, plants, animals, bacteria, viruses, and whole environments. With a thriving culture of ambition and strong innovation goals, Oxford Nanopore is a UK headquartered company with global operations and customers in more than 125 countries.
Oxford Nanopore’s sequencing platform is the only technology that offers real-time analysis, in fully scalable formats from pocket to population scale, that can analyse native DNA or RNA and sequence any length of fragment to achieve short to ultra-long read lengths. Our goal is to enable the analysis of any living thing, by anyone, anywhere!
We're looking for an IT Support Engineer to help drive technical excellence across multiple concurrent projects, with a particular focus on end user device management and rollout.
The details…
In this role, you’ll work closely with the team manager and IT support team to roll out devices and services to support end users. You’ll balance BAU responsibilities with hands-on involvement in the planning and execution of technical workstreams across regional and global projects.
This is a fast-paced environment that requires a self-starter demeanour throughout.
Key Responsibilities
- Deliver technical solutions across multiple IT projects, with a focus on device deployment and endpoint management via Intune.
- Implement and support system upgrades and software rollouts as part of broader project initiatives.
- Work alongside project managers to ensure delivery milestones are met and stakeholders are kept informed.
- Own escalated issues from the service desk and see them through to resolution.
- Regular reviews of user access permissions
- Laptop refresh program with Intune
- Windows 10->11 upgrades of laptops and lab PCs
- Data management in Jamf and Intune for asset management integration into ServiceNow
- Proven experience delivering multiple IT projects in a hands-on capacity, particularly involving Windows device management, and software deployment at scale.
- Strong working knowledge of Windows and macOS operating systems.
- Scripting capability with PowerShell to support automation and repeatable tasks.
- Experience managing identity and authentication platforms.
- Skilled in systems analysis and diagnosing complex desktop and infrastructure issues.
- Solid understanding of network protocols including DNS, DHCP, and TCP/IP.
- Excellent communication skills, with the ability to engage technical and non-technical audiences.
- A proactive, organised, and self-motivated approach to balancing support and project delivery.
- Knowledge of ITIL practices (ITIL Foundation desirable).
- Familiarity with ITSM platforms such as ServiceNow.
Oxford Nanopore Technologies: Our goal is to bring the widest benefits to society through enabling the analysis of anything, by anyone, anywhere. The company has developed a new generation of nanopore-based sensing technology for faster, information rich, accessible and affordable molecular analysis. The first application is DNA/RNA sequencing, and the technology is in development for the analysis of other types of molecules including proteins. The technology is used to understand and characterise the biology of humans and diseases such as cancer, plants, animals, bacteria, viruses, and whole environments. With a thriving culture of ambition and strong innovation goals, Oxford Nanopore is a UK headquartered company with global operations and customers in more than 125 countries.
Advertise with us by contacting: [email protected]
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