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Role Description
IT Support Engineer - field based
London (across all UK locations)
Travel: Yes and reimbursed
Permanent / Full-Time
We’re looking for an IT Support Specialist to join our team, playing a key role in supporting users, managing IT infrastructure, and ensuring a robust, reliable service across multiple geographical sites.
The Role - Service Delivery:
- Deliver hands-on, on-site IT support at key client locations.
- Conduct bi-annual preventative maintenance and ad-hoc site visits.
- Support critical sites via hybrid on-site, remote, and on-call availability.
- User & Desktop Support:
- Troubleshoot and resolve issues with terminals, monitors, phones, and peripherals.
- Support non-standard equipment like card scanners.
- Provide cable patching, Wi-Fi diagnostics, WAP replacement, and PC builds (including Thin Clients).
- Deploy and remove thin client setups and ensure functionality of workspace equipment.
- Infrastructure & Co-Location Services:
- Manage installations, moves, and changes of tech infrastructure.
- Perform hands-on tasks like power cycling and cabling.
- Supervise third-party vendors to ensure adherence to client standards.
- Asset & Lifecycle Management:
- Tag and track hardware assets in the CMDB.
- Manage base image installations and maintain deployment-ready stock.
- Oversee asset lifecycle and approved disposal processes.
- Service Enhancements & Continuous Improvement
- Proactively reduce incidents with scheduled maintenance.
- Contribute to service reviews and knowledge sharing.
- Drive process improvement through documentation and automation tools.
What You Will Bring
- Strong experience in IT support, infrastructure, and asset management.
- Proficient in Windows administration, cable patching, and device builds.
- Excellent troubleshooting skills and a methodical, customer-focused approach.
- Effective communicator with great interpersonal skills.
- Familiar with ITSM tools and change management processes.
Hurry & Apply!
#UST
Skills
Network Administration,Windows Administration,It Support
