IT Support Specialist (Associate III - Cloud Infrastructure Services)
Company
Location
London, England, United Kingdom
Posted At
6/18/2025
Advertise with us by contacting: [email protected]
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Description
Role Description
IT Support Specialist
London (UK-based)
Permanent / Full-Time
We are seeking a highly skilled and proactive IT Support Specialist to deliver exceptional technical support and infrastructure services across multiple client sites. This role is vital to ensuring seamless day-to-day operations and efficient IT service delivery in a fast-paced, multi-location environment.
Weekend or out-of-hours support will apply to this role
The Role
#UST
Skills
Network Administration,Windows Administration,It Support
IT Support Specialist
London (UK-based)
Permanent / Full-Time
We are seeking a highly skilled and proactive IT Support Specialist to deliver exceptional technical support and infrastructure services across multiple client sites. This role is vital to ensuring seamless day-to-day operations and efficient IT service delivery in a fast-paced, multi-location environment.
Weekend or out-of-hours support will apply to this role
The Role
- Deliver hands-on on-site IT support across key London locations.
- Coordinate bi-annual maintenance checks and ad-hoc site visits.
- Provide break-fix support for end-user devices including monitors, phones, thin clients, and peripherals.
- Manage hardware setups, cable patching, Wi-Fi testing, and diagnostics.
- Build and deploy PCs, including Thin Clients, ensuring rapid resolution and minimal disruption.
- Support and maintain asset tagging, CMDB updates, and lifecycle management of IT infrastructure.
- Oversee Co-Location (CoLo) services including installations, moves, and infrastructure maintenance.
- Supervise and chaperone third-party vendors, ensuring compliance with client standards.
- Provide intelligent hands-on support for power cycling and hardware replacements.
- Maintain detailed documentation of change activities and support actions.
- Conduct comms room cleaning and manage IT asset disposal via approved vendors.
- Participate in service reviews and proactively recommend areas for improvement.
- Weekend or out-of-hours support
- Major desk moves and project-specific resource extensions
- Proven experience in IT support, desktop services, and infrastructure management.
- Strong troubleshooting ability with knowledge of Windows OS, cable patching, and PC builds.
- Familiarity with asset management tools, CMDB, and ITSM platforms.
- Clear communicator with excellent interpersonal skills and attention to detail.
- Ability to manage multiple priorities in a dynamic, client-facing environment.
#UST
Skills
Network Administration,Windows Administration,It Support
Advertise with us by contacting: [email protected]
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